Best Buy & Geek Squad Policies

[HC792]

It's not evil, but they wade you made that statement, made it seem like all the business cares is that they get their money, and not caring about the customer and not helping them to the best of their ability.

[Nokia]

Money is a means to an end. If the customer pays BB, BB will do everything in their power to perform that service. That's how business works.

Now, if someone comes in and asks me, say, how to unlock a phone, I have no problem telling them how, because that's not a service BB offers.

[HC792]

And yet you still wouldn't tell a person the setup instructions for a PS3 are in the manual in order to help out the Geek Squad, instead of potentially saving the customer a lot of money?

[Nokia]

No. I would not expect a business to do that for me. That does not help out GS, that loses them $130. If another employee did that, I'd see that as a form of stealing.

[HC792]

So you're pretty much saying who cares if the customers lose out on $130? How noble of you.

I hope future BB consumers see this.

[Starflyer59]

It will catch up to them sooner or later.

My dryer finally died after 10 years and we spent most of Saturday riding around town looking for a new dryer. As much as I enjoy these forums we did not even consider BB because of the pushy sales, bad warranty support, long delivery times, their support of HSBC and trouble getting price matches.

I finally bought one at Lowes. It was so simple. In and out and took the dryer home with me, they even price matched HHGREGG with no questions asked.

[Adamtech Emerging Expert]

Best Buy is a for profit business, not a charity. We help customers as best we can but we offer in-home services to perform tasks that customers do not want to do or do not feel comfortable doing. Like is said, it is an option. You are in no way required to purchase it.

People buy routers everyday and return them everyday because they cannot set the up. True the manual tells you how to do it but some people do not understand. Do you feel that $149.99 is unreasonable for a wireless network setup?

[HC792]

I wouldn't as never even discussed a wireless network router setup myself. But right now, I'm not arguing that point.

And I acknowledged that already. It's just not right to not let a customer know what all his/her options are when planning to purchase a service. Nokia makes it seem that Best Buy, when providing services, leaves things out and deceives the customers in order to make a profit. How can you justify his comments, saying that it's right to potentially take $130 from someone who wanted their PS3 setup, by not telling them that setup is included in the package?

[Adamtech Emerging Expert]

These services are typically sold after the PS3 has already been sold. After the customer has already tried to use the manual. If a customer buys a PS3 and asks how to hook it up, I would of course refer them to the manual. After that, I would mention that this service is available if they have problems. We are not out to rip people off, everyone knows that repeat customers make a business successful.

[HC792]

That's pretty much the answer I've been looking for. I'm all for customers choosing the service if necessary, but there has to be honesty on the part of the business in terms of telling the customers all that is available to them. I guess it's just people like Nokia that think it's right to slight the customers purely in the name of business. It's those dishonest people that I have issues with.