Best Buy & Geek Squad Policies

[megamooo]

IT'S AMAZING HOW LITTLE THE CUSTOMER SERVICE DEPARTMENT OF THIS COMPANY CARES ABOUT ITS CUSTOMERS.

WE PURCHASED A CD ONLINE ---IT WAS NOT AVAILABLE IN ANY MARYLAND STORES--FROM ON 01/08/09. IT HAS NEVER ARRIVED. USPS TRACKING SHOWS IT ARRIVED IN MARYLAND AND WAS THEN SENT BACK TO THE COMPANY ON 01/18/09. CUSTOMER SERVICE WAS NOTIFIED THREE TIMES; A MANAGER WAS SUPPOSED TO CONTACT US EACH TIME. NO ONE HAS EVER CALLED US BACK. HOW THIS COMPANY STAYS IN BUSINESS IS BEYOND EXPLANATION.

WE WILL ***NEVER AGAIN*** PURCHASE ANYTHING FROM THIS COMPANY.

[Elizabeth-BBY Community Supervisor]

Dear megamooo,

Thanks for posting your concern on our Best Buy® Forum. Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days. Please note that it may be sooner depending on the complexity of your issue and the current volume of posts. Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[collegekids]

i had the same problem too but mine came on the 13th day.. any luck with yours?

Message Edited by collegekids on 01-24-2009 08:06 PM

[Jason-GS]

Hi megamoo,

I apologize for the timeframe you have experienced with your order.  From what I can see, it looks like you have reached a resolution with our Consumer Relations department.  If you require any further assistance with this order, please send me a private message here on the forum.

Thanks for writing!

Agent Jason

Geek Squad® Community Connector

Go Ahead.  Use Us.