02-19-2009 04:18 PM
Good afternoon -
I am wondering if anyone else has had this experience. A few weeks ago I purchased a 52" Samsung LCD TV, TV wall mount, and all kinds of other cables the Best Buy salesperson said I needed, in addition to paying about $600 for Geek Squad to do the wall-mount tv installation, and build and run some custom cabling.
As I'm reviewing the product and service purchase with the salesperson, he went over all of the different "service components" and their associated charges (which I was fine with), and then at the end had an additional charge called "premium tv delivery" of $100. When I saw this, the following conversation ensued:
Me: "Oh, is the tv delivered on one day, and the service performed on another day?"
BB Salesman: "No, the people doing all of your installation service will be bringing your tv with them. Just one trip."
Me: "Well if they're already coming to my house anyways to do the $600 service, then why am I being charged $100 on top of that for the same trip?"
BB Salesman: "This is how we do it. In this case it's really to reserve the spot on the truck for your tv."
Well, I paid it - but it didn't sit right with me. Is this consistent with anyone's experience?
02-20-2009 03:20 AM
---"Is this consistent with anyone's experience?
The answer is, yes. BB has delivery people. BB has install people. They aren't connected by anything other than being employed by BB. If you don't mind waiting for at least a two-day process, you could have saved yourself $100. Because of the extra travel involved with a one-stop trip, they assess a premium delivery.
02-20-2009 07:55 AM
02-20-2009 09:41 AM
Thanks for the quick replies.
I did neglect to mention that towards the end I did ask if this was the only delivery option, and was told 'yes,' unless I wanted to save the $100 and take the tv with me (which wouldn't have fit in my car). Sounds like I was either had, or the Salesperson didn't know what he was talking about. As far as Best Buy's scheduling goes, the salesperson told me that after the next two days from when I bought, their schedule was wide open. I believe his exact quote was "With the economy the way it is right now, you can pretty much pick your day."
To SlimJim77 - I'm sorry, but I fail to see how the one-stop trip is extra travel as compared to two separate trips which I did not have.
02-20-2009 09:44 AM
02-20-2009 09:52 AM
02-25-2009 09:45 PM
Thanks for posting your concern on our Best Buy® Forum. Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within the next few business days. Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.
02-25-2009 11:51 PM
a similar thing happned to me,. I bought a Samsung LCD 52' which on the website said it was free delivery and setup included.
Well at the store when i mentioned that I was told i needed to stop asking for free stuff and that BB wouldnt make any money id tf they gave everything away for free. Anyhow I wasnt asking for anything more then what was on website..
They chagred me 100 for tv video setup and a 50 dollar trip fee. so for setup and delivery an extra 150.
And all they are doing is delivering it , taking it out of box and putting on stand on my tv stand.
I didnt argue it cause i was made to belive that was the way it went, Buta fter making my post on here , Some of the BB employees that post agree with me as does the consumer relations lady i talked to on phone that i shouldnt have been charged. im just waiting for a BBY advisor on here to take the next step.
Anyhow i hope it all works out for you.
02-26-2009 06:09 PM