12-25-2011 11:49 PM
i had bought an ipod nano 5g with a 2 year warranty that covers accidental damages a while ago,about a year and a half later the ipod just wont load on to any computer no matter what i try.I was wondering if i can get a refund or a good replacement if i take it in?Also when i purchased the item it costed me about $150 an now they go for $125 will i get the difference back or something else.Im completely clueless
12-26-2011 08:55 AM
You would recieve the value of the item you paid on a gift card towards the purchase of a new one. Here are the benefits of your product replacement plan:
Product Replacement Plan Benefits
Your Best Buy Product Replacement Plan (PRP) provides comprehensive coverage and easy fulfillment from day one, offering full replacement of covered products.
Other benefits are:
The Best Buy PRP is fully underwritten by a member company of the AIG group of companies.
We don't fix it—we replace it
We give you a Best Buy gift card so you can choose your own product replacement. If you purchased the item in store, you can file a claim online. For all online purchases call 1-888-539-6883.
You get comprehensive coverage, with no deductibles or other hidden charges. If your product is found defective under normal usage, we will provide for a replacement.
Upon receipt of your Best Buy gift card, we can redeem it online or in anyBest Buy store.
To file a claim on your iPod refer to the instructions that came with your warranty documentation.
12-26-2011 12:39 PM
12-27-2011 10:24 PM