Audio & MP3

[hoopsfreak03]

My iPod Touch (32 GB) screen cracked this afternoon. I do have the accidental damage plan on it. Can I take it to the store and exchange it for a new one? They did last time when I had to exchange my original after the home button froze.

[izamaraxo]

Yes you can go into the store as long as you have an active accidental geek squad plan. although that will fullfill your plan meaning you will have to purchase a new geek squad plan on your new one if you still want to be covered.

[Neihn Valued Contributor]

You can not exchange it for a "new" one. They will take your iPod and send it out for rapid replacement which would send you a refurbished ipod in 3-7 business days.

If it was design flaw such as the home button freezing like last time then yes you could probably get a new one straight from the shelf but since it is a cracked screen unless you have VERY nice management at that store you will get a refurbished unit.