Aboht 2 years ago I purchased a 3rd generation iPod touch 32gb. Of course I was suckered into buying a 2 year warranty as well for about $70 more. I stopped using the iPod touch for a while since I bought the iPhone 4s recently until about two weeks ago I wanted to sell it. However, I noticed the iPod touch could no longer hold its charge and wanted it to be fixed since I had about 2 weeks left on the warranty. Generally best buy replaces the item on the spot for me but this time they wanted to do a rapid exchange. I didn't really mind since at least I'll have a good working iPod touch again. About 2 weeks later I went back to pick up the iPod and thats where the trouble starts. The iPod touch came in this black replacement box and so I opened it. I examined the iPod touch and felt something was wrong with it. I looked at the back and noticed the apple logo and the box that tells the amount of memory it has was gone. It was just completely silver back! This may not be an issue for some people but come on, half the price of the of the product is probably coming from that logo alone and they took it away. Now it looks like a cheap Chinese knock off. The new back cover it not even aligned properly since on the front the silver part iphas risen a little bit and feels sharp. I was furious and went back inside and explained the situation. All the rep said was thats what apple gave them and allows them to do. Are you ****** kidding me? I told him I bought a warranty from bestbuy not apple. If I really wanted an apple warranty I would have bought from them directly and for cheaper too. Besides my sister has iPod touch that she sent into apple and they sent her a brand new one. Of course the geek squad agent still defended the practice and said this is what best buy does. I was still upset and told him how disappointed I was and even said this is why Amazon is better and why best buy is going out of business (okay I know this was uncalled for, but I was pretty upset at the time). He then replied by saying this isn't amazon and best buy is doing extremely well. I guess the guy doesn't read the papers, or follow the stock market and see how the CEO quit recently. I just grinned and walked out the door. So now I am left with a cheap knock off looking iPod and an expired warranty. Definitely the last time I am buying a warranty from Best Buy.
If you to had read the papers Best Buy's performance was not the factor in the CEO stepping down. But that is not a discussion that should be carried on here.
What you seen is perfectly normal. BB does not immediately replace iPods in stores they are and have always been rapidly exchanged. Only time they replace in store is if your device ends up falling under the no lemon policy.
The back being void of all markings is also common. Sometimes they buff the scratches out of the back rather then replacing the back and when they buff it guess what those markings are buffed off as well.
----------ALWAYS check your purchased items for damage before leaving the store. If you never leave the store and check it in front of a employee it removes all doubt that you might have damaged the item.----------