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New Member
christian24
Posts: 1
Registered: ‎03-26-2012

Cracked iPod Screen and Warranty

I just accidently dropped my ipod touch and the sceen cracked. I had purchased a 3- year warranty plan when i purchased it and it still hasn't been one year. What will happen to my warranty when i go trade it in? will it get voided or will it continue on the new one i get.

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Contributor
Dval
Posts: 439
Registered: ‎03-16-2012

Re: Cracked iPod Screen and Warranty

Once an item has been replaced, the Geek Squad protection is considered to be fulfilled.  The protection plan won't transfer over to the new one, but you still have the option of purchasing one to go on your new iPod.

Anime otaku
I am currently a Bestbuy employee that supports in every department except for Mobile Phones and musical instruments. My views and opinions are my own and do not reflect the position of Bestbuy as an organization.
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New Member
annybail
Posts: 9
Registered: ‎03-15-2012

Re: Cracked iPod Screen and Warranty

If you get 3- year warranty then surely you get it.There is no need to get a new one.

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deusexmachina
Posts: 1,685
Kudos: 62
Solutions: 78
Registered: ‎01-08-2011

Re: Cracked iPod Screen and Warranty

Your iPod will probably be sent out under the rapid exchange program. You will get a refurbished iPod back (generally) in 3-5 business days. The warranty will continue on your new refurbished iPod.
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Although I do work for the Geek Squad, all comments and opinions are my own.
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