My wife and I bought a DMR77LHS dishwasher between 2-2.5 years ago, and we are dismayed by the low quality of both the dishwasher and the service we've received from Samsung and its vendors. Here's a rundown of our experience as Samsung customers:
First, the dishwasher started to stink. If we left the door closed, an eye-watering reek would build up. We looked online and found consumer reviews that said that other people had the same problem; the recommended fix was dumping in bleach during a wash cycle. Thus, I've had to bleach the machine's innards every few months since we bought it, and although the stench has abated, the unit has never smelled right.
Second, the adjustment mechanism for the top rack broke. Reaching customer service to get a replacement part was a nightmare--the single fax line to Samsung was always busy, so submitting proof of warranty coverage took two weeks--and then the part took another two weeks to arrive. On top of that, when the part finally arrived, it was the wrong part. I ordered a rack adjuster, not a rack wheel. Getting the right part took well over a month.
Third, the replacement part disintegrated. Yes, the same part that I'd gone through so much time and trouble to order. For some reason, the part's screws came undone and disappeared into the machine's bowels. Thus, I had to install my own stainless steel screws to replace the factory-installed screws that came out on their own.
Fourth, the bottom rack (the large one, the thing that holds plates and so on) rusted through. When I tried to order a replacement part, the genius on the other end of the phone said she was looking at a picture of the part...but then she sent a cutlery basket.
Fifth, the unit just stopped working mid-cycle on Friday night, and now it won't even power on. Over the time we've owned the dishwasher, it's stopped mid-cycle about five or six times and displayed error messages, but it would always start working again if we tried to restart the wash cycle. Now, though, it's not even responding at all. No lights, nothiin'. There's nothing wrong with the household electrical circuit to the dishwasher--I've tested it, and there's power aplenty--but the dishwasher is just plain dead.
Sixth and finally, the dishwasher has never done a very good job of cleaning in the first place. We use Electrasol detergent tabs, which are highly rated and (if I recall correctly) recommended for use in the dishwasher, along with Jet-Dri rinse aid, but we've been consistently disappointed with the amount of crud that we've found crusted to our plates, glasses, and silverware after running a wash cycle. Our dishes have never been truly clean as long as we've used this dishwasher.
All in all, my wife and I have been grievously disappointed in both the DMR77LHS dishwasher and the service we've received when dealing with Samsung and its vendors. We've already both posted scathing comments on Facebook, and when we go out later today to buy a new dishwasher, we will advise any other people we see in the store to avoid buying any Samsung product.
