Appliances

[Golmary]

Hi, I bought this article:

Remington-Ultimate Ceramic Wide Pearl Straightener-Black-S-9520

Model Number: S-9520

and a friend of mine brought it to Spain, where I live. When I connected it with its plug, it worked for a several minutes but it doesn't work anymore. I have bought many electronic articles in bestbuy and use them all here in Spain and they all work perfectly with the plugs, I don't understand what happened with this straightener, is it possible to change it here in Madrid in a Remington store? what can I do?

Thanks in advance

[Marti-BBY Community Connector]

Hello Golmary,

I'm sorry your Straightener isn't working like it should. My first thought was that it wasn't dual voltage, but I checked the manufacturer's website and it says it is. Since you are out of the country, I would try taking it to the Remington store and see if they can help you. The warranty from the manufacturer is a limited 4 year warranty, so it's worth a try. Otherwise you'd want to send it back to your friend in the US to have it taken care of. 

I hope this is of help to you. Thanks for posting!

[Golmary]

Hi MArti, thank for answering. Do you have any news about my straightener? good news?   Is it possible to change it here in Spain.

Thanks

[Golmary]

Btw, I just called Remington here in Spain and they told the warranty for those products bought in the US, don't work here in Europe, so I have no more options that to send it back to the Us for you to change it.

Thanks anyway

[Marti-BBY Community Connector]

Hello Golmary,

I was hoping Remington would cover it even in Europe. The best recommendation is to send it back to a friend in the US and have them send it in to Remington. Sorry for the inconveniences.

[Golmary]

Hi Marti, I wanted to ask you until when I have the chance to change this product? because it's too expensive to send it back to the US by mail and I wanted to wait a few months that someone is going to the States, and if it's possible to change it for some other product the same price?

Thanks

[Marti-BBY Community Connector]

Hi Golmary,

Our return policy is listed on the back of your receipt or online. Basically, you have 30 days to return a product. I'm at a loss as to what to do now. I'm surprised that Remington doesn't support their products outside the US. We have no locations in your country as present. I suppose we are now past the return policy. Did you try connecting it to a voltage converter just in case? Even though it said it was dual voltage, thought that one might not be. Wish I could be of more help.