01-10-2012 05:33 AM
Hi, I bought this article:
Remington-Ultimate Ceramic Wide Pearl Straightener-Black-S-9520
01-14-2012 09:32 AM
I'm sorry your Straightener isn't working like it should. My first thought was that it wasn't dual voltage, but I checked the manufacturer's website and it says it is. Since you are out of the country, I would try taking it to the Remington store and see if they can help you. The warranty from the manufacturer is a limited 4 year warranty, so it's worth a try. Otherwise you'd want to send it back to your friend in the US to have it taken care of.
I hope this is of help to you. Thanks for posting!
01-23-2012 05:22 AM
01-23-2012 10:43 AM
02-14-2012 04:14 PM
Hi Marti, I wanted to ask you until when I have the chance to change this product? because it's too expensive to send it back to the US by mail and I wanted to wait a few months that someone is going to the States, and if it's possible to change it for some other product the same price?
02-15-2012 11:22 AM
Our return policy is listed on the back of your receipt or online. Basically, you have 30 days to return a product. I'm at a loss as to what to do now. I'm surprised that Remington doesn't support their products outside the US. We have no locations in your country as present. I suppose we are now past the return policy. Did you try connecting it to a voltage converter just in case? Even though it said it was dual voltage, thought that one might not be. Wish I could be of more help.