Appliances

[tmac]

Anyone else running into issues with Oster branded microwaves?  Mine died after 7 months.  A quick google search shows that this is occurring often and that the company Sunbeam/Oster licensed its brand to, MLO Appliance Company, to manufacture the product went out of business in September so there is no real warranty. 

see www.sunbeam.com/specialannouncement.aspx

The interesting thing is that these products are still being sold everywhere (including Best Buy) with 1 yr warranty claims.

I would think retailers would pull these off the shelf or at least make it clear there is no valid warranty.

[Skuggi]

Wow, this is the first time I've seen this happen. 

I found a phone number for assistance with Oster Microwaves.  I'm not sure how useful it is. 

http://www.oster.com/number.html

I actually work in Appliances but nothing was sent out about this issue, at least that I saw.  I'm off tommorow so maybe a mod can dig up some more info, if not I'll see what I can find out on Thursday for ya, because we even got a few more of the smaller Oster Microwaves in the other day. 

[tmac]

So the phone number gives me some hope.  After a couple basic questions the person on the other line sent me an email with refund instructions.  I need to send the cord and the turntable ring to Canada and it says it will take 10-15 days to process the payment.

I will mail it out today and we'll see what happens.  I have seen some complaints elsewhere about waiting forever for the money so I won't be holding my breath.

[Dorothy-BBY Community Supervisor]

Hey tmac -

One thing to remember when you make an appliance purchase at Best Buy® is that you can bring the unit into any Best Buy® location for repair while its under manufacturer's warranty.  

I did a bit of research on this and it appears that not all Sunbeam/Oster products are affected.  

Keep me up to date on what you find out!

Thanks!

Dorothy

Community Connector

Best Buy® Corporate

[tmac]

I took it to BestBuy and they looked it up and said I needed to deal with it myself.

[Dorothy-BBY Community Supervisor]

Hey tmac -

I would like to get some further information from you to try to assist you. Bottom line, if you are entitled to warranty repairs, then I want to make that happen. 

I am sending you a private message with more information so please ensure you are logged into the forums, then click the envelope in the upper right hand corner. 

Thanks!

Dorothy

Community Connector

Best Buy® Corporate 

[sheila70]

Hey TMac....I just bought an oster microwave this past January and mine died today.  I called best buy and they told me that I had to deal with the manufacturer, not them.