03-14-2010 01:59 PM
Do you have a GSBTP warranty? Did anyone offered to put in for a No Lemon replacement for you? If you had 3 qualified repairs under the GS warranty, a 4th appointment would have been setup to deem the unit as un-repairable and then it would be replaced. If the repairs have been done under the MFG's warranty, this could be why the unit was never replaced b/c few MFGs offer No Lemon clauses like BB's warranty does.
03-15-2010 02:29 PM
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04-14-2010 03:00 PM
Sorry about your situation, I can imagine it must be frustrating for you.
I've been researching washers and dryers. And ALL brands have had complaints about some sort of minor as well as more major issues. That said, LG is one brand which has mostly great reviews and is at the top of Consumer Reports best washer/dryer list. In particular the WM2010CW is rated 4.8 by 48 reveiwers and the WM2101HW is rated 4.5 by 39 reviewers. Hopefully one of those will be sitting in my laundry room in a couple of weeks.
Hopefully you will be able to remedy your situation soon. I think that an extended warrenty is worth the extra money for these things.
04-28-2010 06:44 PM
I'd recommend against them as well. Had our 2445 for about a year and a half, and the lock mechanism on the door went out. We did buy the PSP, though I have no idea what the associated costs with replacing that out of pocket would be.
Called LG's support line, which is not only hard to understand, but not very helpful at all. I suppose they're not obligated to be, since these machines only carry a one year manufacturer warranty (horrible).
Unfortunately, the Geek Squad rep didn't have an appropriate replacement part. No washer since 3/23. Called Best Buy on 3/24. "Maybe" we'll have a fix on 5/4.
Not fun with two year olds. Should've bought a Whirlpool like my brother did 5 years ago, which he still thinks is fantastic.
07-02-2010 12:14 PM
Couldn't agree more. Bought an LG Washer and Dryer two years ago (in August). Also purchased the service plan. I'm more concerned with their customer service habbits than anything.
I originally had an appointment for a week ago Saturday, and didn't get a email notification that they had to reschedule until 3 am on Saturday morning. I'm actually sitting here today, having taken the morning off (8 to 12 was my appointment time) - waiting for my repair person to arrive. Looks like I'll have to eat an entire day of vacation for this, as he is still not here (1 pm).
Bad Form, and I bet it is not the technicians fault. It's the fault of the individuals scheduling the appointments.
Not to get on a soap box here, but I used to work for Best Buy. I helped build the Annapolis Maryland store (actually remember putting the shelves and end caps together). They always talked a good game about customer service, but in the end - always came down to numbers. Store managers were all bonused based upon their margin/revenue. Taking back product always hurt the potential for bonuses. It's always a numbers game.
Best Advice I can give you is to purchase your appliances at S.e.a.r.s. (I have always had fantastic experiences there and always heard great things from others). They've always made me feel like they were happy to have my business. Plus they will price match.