02-11-2010 09:26 PM
I've been told three different delivery prices from Best Buy either on the telephone, on line, or in the store. On the telephone I was told that delivery of appliances is free. In the store I was told delivery is $30.00. And on the website the amount is $70.00.
I understand that delivery also includes hauling away of old appliances.
That with gas dryers I have to buy my own power cord or gas line????
Hook up to gas appliances is an additional $134.00 apiece.
Hook up of a microwave (over the range) is $169.00 (almost as much as the microwave itself).
Can someone please tell me the delivery charge, and if these prices are correct??? Thank you.
02-15-2010 10:26 AM
Okay, on-line delivery is $70 and in store it is $30, however there are many promotions where delivery is free like it is now (Feb 14th). Delivery includes haul away and recycling of the old appliance and basic hook up. Something like gas appliances are based upon the market where they are sold. Sometimes the delivery driver will hook it up, in other markets you have to pay for an installer to hook it up. BBY charges $135 for gas hook up. OTR microwaves, I believe, require an installer regardless of market. If it is a direct replacement of and otr it is $120, however if you are replacing a hood with a microwave they charge $180. Also, very rarely does any appliance come with the accessories needed for hook up, ie the cords, gas line, etc. This is because different homes have different plugs and different states have different codes for which accessories are needed. Therefore the manufacturer does not include them and requires the customer to supply them. I've shopped around and accessories are a little high at bby but not anything to get up in arms about. Install prices are comparable with some of the bigger named stores but there are better deals out there if you look. Generally what I would recommend is go around to a couple places and find out what their bottom line price is (product, accessories, delivery, install, haul away, service plan), actually speak to a person not looking on-line and find out who will price match what in order to take your business.
03-03-2010 03:53 PM
Be careful. Appliance Installation department does not talk to sales department and vice versa.
I had so much problem with my dishwasher, you would not believe it. I was trying to cordinate delivery, haul and install and I was given all contradictory info on how much it costs, who needs to do disconect of the old equipment, haul charge, etc.
I ended up cancelling the installation and hiring the plumber on my own - and it did not cost much more.
If I were to do it again, I would not know how to do it right, their process is completely broken and complaining to customer service is useless.
04-14-2010 07:08 PM
I would simply avoid dealing with them at all. I just bought a dishwasher two days ago from Best Buy. Was told that delivery, haul away and basic install would be $29.99. Sounded like a good deal. Double checked with the sales person to verify that install was included in the price and he told me that yes, unless they needed adjust cabinets it would be part of the $29.99. Well, delivery guy dropped off my dishwasher and told me I would have to call someone else to install it. He did not haul my old one away, either. Called Best Buy, they appologized "for the new guy", but said it would cost me another $120 to have them install it. I'm furious....bait and switch?? I've called a plumber to install...will never deal with Best Buy for appliances again.