02-16-2009 02:11 PM
After dealing with the "competition" for years and going through horrible customer service from Whirlpool [I bought a Calypso washer and dryer] I decided to try Best Buy for the replacements. I've bought a two computers and two TVs from Best buy in the last couple years, and was quite happy with the products and services.
The salespeople at my local Best Buy [Sarasota, FL] were knowledgeable and friendly. They answered all my questions, and I made three trips there trying to make up my mind. I went with the LG washer and dryer, bought a service plan, and got 18 months same as cash on my Best Buy card. I was told I would be called that evening with a delivery time.
I was called at 8PM and told my new washer and dryer would be there the next day between 11 and 1. The delivery guys showed up at 11:30 and were professional and thorough. They installed the new stuff, made sure it worked properly and hauled the old Whirlpool crap away, which I requested it be set on fire. The new washer and dryer work flawlessly, it's been two weeks and not a hint of trouble.
Problem? I saw they were advertised in this weekend's paper for quite a bit less than what I paid. For the first time in my life, I tried a "Price Match" guarantee, and headed into Best Buy with my reciept and the newspaper ad. The difference in price was immediately and cherfully refunded to me by an employee named "Kim". My expirience with Best Buy could not have been more positive. I am impressed, and will be back for a refrigerator next year.
Thanks, Best Buy!
02-16-2009 11:31 PM
Hi there, FloridaGuy, and welcome to the forums. Your experience is the way it goes most of the time. Most people won't come on and talk about a good experience unfortunately. I am glad you are happy and that your local store is taking care of you. We really do appreciate your continued business and hope to make you happy on every purchase you make. Again thank you one more time.
03-12-2009 08:30 PM
You paint a false picture. Only after months and months of problems with customer service aka geek squad, frustration, crying in some cases, do people find out about this site. When you write down your problem, one of the administrators forwards your problem to a representative who will resolve our problem.
The main problem everyone has is calling the geek squad for assistance. The Geek Squad is disorganized, customer reps lie, misrepresent fact from what will happen, did I say lie, frustrate you...etc.
Customer service in the store STINKS. Sam in appliances still works in the Mission Viejo, CA store 1 1/2 years later after he was a real loser. That's another story.
But be honest, problems are not resolved in a timely manner. And much work needs to be put into fixing these issues.
GEEK SQUAD and their customer service is horrible. Yes, HORRIBLE.
Why does Best Buy require someone to go through this when they have purchased a Servce Plan? There is ABSOLUTELY NO REASON WHY SOMEONE HAS TO GET TO THE POINT OF SUCH FRUSTRATION.
You don't want to know what it's like to not have a washer for 6 weeks, 3 sons, 1 with mono and a new puppy.
I've experienced this and had numerous other issues with Best Buy even before the Geek Squad took over all customer service issues.
The goal of Best Buy should be to treat customers with respect when they first call Geek Squad to honor service agreements and repairs.
However, this Best Buy Community Message Board was a godsend for me...I only found it after goggling while being put on indefinte hold by Geek Squad.
Only after, did I notice a link to this Community Message Board.
Perhaps Best Buy Needs to highlight.....a consumers prayer to possible resolution...BEST BUY COMMUNITY BLOG.
Thank you Administrators.
03-16-2009 01:44 PM
05-06-2009 01:16 PM
Be thankful you purchased the extended warranty. I too have had noting but good luck with not only Best Buy but also their protection programs. However, I purchased a LG washer/dryer set from them last year and opted not to purchase the plan. Bad idea....LG could care less about their customers and won't lift a finger to help. I placed a service call using the automated part of their website right before my one year warranty expired. It assigned me a service company that would be making the repairs. Well guess what - that service company is no longer in business, and by the time I found out, my units were out of warranty, and LG has denied my claim for warranty service. I realize that this is no fault of Best Buy, and will continue to give them 100% of my business.
05-14-2009 02:08 PM
06-28-2010 07:58 PM
I currently work at the BB store in 562 and just want to thank you for a good post. We really do try our hardest to help everyone to the fullest. I just happened to stumble upon this website, and really do enjoy it. It will help me see where we need to focus when it comes to fixing situations in our store. Im sorry for any situations that were not pleasant, and hopefully by checking this site daily, I will be able to bring our customers who are apart of best buy COMMUNITY, the satisfaction they achieve. Thank you all for leaving your comments