1. I made soda and it made a fizzy mess all over my counter. Why?
Make sure your carbonating bottle is filled just to the "Water Fill Line" indicator (the lower of the two pronounced ridges near the neck of the bottle)
Trying to carbonate a liquid other than water
Adding sodamix to the bottle before attempting to carbonate
Not tilting the carbonating bottle when adding sodamix flavoring
2. I hear gas escaping from the carbonator. Is this a problem?
Not at all. Normally after carbonating a bottle of water, there is a small amount of gas in the soda maker. The tilt of the bottle releases that gas as a safety measure. The amount of gas lost is not problematic, as this gas has already passed through the water as a part of the normal carbonation process.
If you hear gas escaping while you are carbonating your drink (i.e. while pressing the carbonating button), you may need to screw the carbonator more tightly to the soda maker. If the gas continues to escape continuously, this indicates that the sealing washer (the black rubber gasket inside the soda maker where the carbonator connects) is missing or damaged. There is a spare washer located inside the soda makers on some, but not all models. It is recommended that you replace the sealing washer in your soda maker every 18 months to 2 years.
3. How do I know if the carbonator is empty?
When you press the carbonating button, you will not see any gas going into your bottle of water.
Even after repeated presses, you don't reach the 'buzzing' sound
The carbonating button may stay down
The carbonator splutters, showing you have run out of CO2
4. I press the carbonating button on my soda maker and nothing happens.
Usually, this is a sign that there may be two sealer washers in the carbonating gasket head. The sealer washer is a small, black O-shaped ring about ½" in diameter.
To try and correct this problem, first remove the carbonator cover in back of the machine. Unscrew the carbonator from the fitting, and lift the machine so you can see inside the gasket head.
Using tweezers or a small screwdriver, attempt to remove the black rubber washer from the head. If there is a second one underneath it, you've just solved your problem! If not, please replace the washer in its original position, and call the manufacturer.
5. My soda is not fizzy enough.
Flat soda may indicate that you have not carbonated properly. After twisting the carbonating bottle into place, press the carbonating button ALL THE WAY DOWN in firm short bursts. You will hear a hissing sound at first.
Continue to press the button in firm short bursts until you hear a LOUD BUZZ. The loud buzz indicates the first level of carbonation. Three loud buzzes will achieve average carbonation.
Make sure you use very cold water for carbonation. Cold water (from the refrigerator) holds carbonation much better than cold water from the tap.
6. My soda is not flavorful enough.
The SodaStream system is designed to allow users to choose how sweet and fizzy they want their drinks. If you have used the recommended amount of sodamix in your drink, try adding a little more until you find the level of flavor you like best.
Fill only to the level of the water fill line that's indicated by the blue arrows near the neck of the carbonating bottle. Overfilling the carbonating bottle will result in a more diluted flavor
Try a full cap of sodamix -- or more -- if you like a stronger or sweeter flavor
Shake well after adding sodamix to ensure that the syrup mixes completely with the carbonated water
As of May 5th, 2013, you can now get your SodaStream canister exchanged in-store! Just simply bring in your canister to our Customer Service Counter and we can process that exchange.