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New Member
Posts: 1
Registered: ‎08-15-2017

why am i not eligible?

I'm trying to buy a samsung galaxy s8+ from best buy because of the deal they have but it says I'm not eligible when I try my number, but when I try a different number on the same verizon account it says that number is eligible. I'm wondering why one number is eligible and the other isn't. 

New Member
Posts: 2
Registered: ‎08-17-2017

Re: why am i not eligible?

If your line isn't eligible for an upgrade yet, but the other like, that is probably why. It is all based on whether or not the line is eligible for an upgrade.

Posts: 1,444
Topics: 19
Kudos: 157
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: why am i not eligible?

Greetings Keller94,


Welcome to our forums! If you have multiple phone numbers attached to your Verizon account each one should have it's own upgrade eligibility date. When you attempt to perform an upgrade on our website, we pull your eligibility directly from the carrier.


If you have any other questions please let me know!!



Javier|Social Media Specialist | Best Buy® Corporate
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