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Registered: ‎09-29-2008

iPhone X FAQ

[ Edited ]

This FAQ is dynamic and will be updated frequently as information becomes available.

 

In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.

 

 

Which models of the Apple iPhone X plus will Best Buy carry?

 

Best Buy will carry all models of Apple's new iPhone X

 

On what carriers will the Apple iPhone X be available?

 

Best Buy offers customers choice in plans from AT&T, Sprint, or Verizon Wireless.

 

When will I be able to purchase the iPhone X from Best Buy?

 

The phones will be available for pre-order on 10/27/2017 and will be available for purchase on 11/3/2017.

 

Will all stores carry the new iPhone X?

 

Yes.

 

Are all stores receiving product for launch day?

 

Specific product model availability and quantities may vary by store.

 

Will the iPhone X be available on BestBuy.com?

 

Yes

 

What will the prices be for the iPhones?

 

Pricing for iPhone X at launch:

 

Verizon

 

$41.63/month for the iPhone X 64GB with activation on 24-month Verizon Device Payment plan

$47.89/month for the iPhone X 256GB with activation on 24-month Verizon Device Payment plan

 

Sprint

 

$41.67/month for the iPhone X 64GB with activation on 18-month lease plan

$50.01/month for the iPhone X 256GB with activation on 18-month lease plan

 

$41.67/month for the iPhone X 64GB with activation on 24-month installment plan

$47.92/month for the iPhone X 256GB with activation on 24-month installment plan

 

 

AT&T

 

$33.34/month for the iPhone X 64GB with activation on 30-month AT&T Next plan (upgrade after 24)

$38.34/month for the iPhone X 256GB with activation on 30-month AT&T Next plan (upgrade after 24)

 

$41.67/month for the iPhone X 64GB with activation on 24-month AT&T Next Every Year plan

$47.92/month for the iPhone X 256GB with activation on 24-month AT&T Next Every Year plan

 

  

What time are Best Buy opening for iPhone launch?

 

Most stores will open at their usual time. You should have the option to schedule an appointment to pick up your phone once you receive notification that it is available. 

 

Can I pre-order the iPhone X?

 

You should be able to pre-order the iPhone X on Friday 10/27/2017.

 

When can customers expect to receive a pre-ordered iPhone?

 

Pre-orders for the iPhone X will be fulfilled as inventory arrives beginning Friday 11/3/2017.

 

 

Are there any other promotions that go along with the launch of the iPhone X?

 

We have the two below offers going at this time.

 

Save up to $300 after eligible trade-in when you buy and activate on a Verizon unlimited plan.

 

Save $350 when you trade in an eligible phone and buy and activate with Flex Lease for Sprint.

 

When will Best Buy stores receive additional inventory?

 

Specific product model availability and quantities will vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. Customers can check with their local stores and BestBuy.com for updates on product availability.

 

Can I have the iPhone X I order on BestBuy.com shipped to my home?

 

Yes

 

How will inventory, which is not being held for pre-orders, be handled on Friday, November 3rd?

 

Inventory that is not allocated to pre-orders will be sold on a first-come-first-serve basis to walk-in customers.

 

I never received a notification that my iPhone X is ready to be picked up, even though I pre-ordered it?

 

If you haven't received notification that your iPhone X is ready to be picked up it means the store didn't receive enough of the model you pre-ordered to fulfill you pre-order at this time, or they haven't physically reserved your pre-order yet with the inventory they did receive. Please do not go to your local store to pick up your pre-ordered iPhone X until you receive the notification that it's ready to be picked up.

 

Will you match a lower price found on the iPhone X? 

 

We are not matching lower prices found on the iPhone X

 

This FAQ thread is intended for questions regarding the iPhone X release.  Please do not post complaints.

 

For additional information as it becomes available, stay tuned to here.

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎10-25-2017

I phone X Preorder

If you pre order the iphone X for ATT through installments, will you be able to use Best Buy gift cards to pay for the phone?

New Member
Posts: 7
Registered: ‎10-04-2011

Iphone X Preorder?

hi, you have any information about pre order the iphone X online or in store? at what time starts? thanks!

Recognized Member
Posts: 197
Registered: ‎10-26-2017

iPhone X Pre-Order Experience

Hi everyone,

 

I am pretty excited for the iPhone X and have chosen to order from Best Buy because I am a T-Mobile customer looking to get the Verizon version for maximum carrier compatibility. I plan to pay in full ($1149.99 after price matching Apple) and will reserve for pickup in-store.

 

Does anyone know when pre-orders normally go live on BestBuy.com? For example, when did the iPhone 8/8 Plus go live? Is it around the same time as Apple or later in the night/day?

 

Thanks!

Regular Member
Posts: 46
Registered: ‎11-09-2014

Re: iPhone X Pre-Order Experience

How do you plan to price match if you order through BB website??
Recognized Member
Posts: 197
Registered: ‎10-26-2017

Re: iPhone X Pre-Order Experience

I called my store regarding the $100 price discrepancy back when the iPhone 8 was releasing. They stated the prices are set that way by higher-ups and cannot comment on why it is this why for the iPhone listings. They said I can price match to the Apple Store that is nearby and they will refund the difference. Of course, I am paying in full as well, so not sure if this also applies to monthly payments.

Regular Member
Posts: 46
Registered: ‎11-09-2014

Re: iPhone X Pre-Order Experience

The monthly payments don't need a price match as they are being charged by the carriers and not Best Buy. Also there is no difference in monthly payments whether you bought from Apple, carrier or Best Buy. The problem is with buying the phone outright.

I am also planning to pay the full price ($1249 as per BB website) but not sure if BB would honor the price match to Apple ($1149) after the purchase.. Only reason I am sticking with BB is because I have BB gift cards that I want to use otherwise would have bought it from Apple directly..
Recognized Member
Posts: 197
Registered: ‎10-26-2017

Re: iPhone X Pre-Order Experience

You are right that the monthly payments do match the Apple/other carriers. Also, do you have an Apple Store that is close to the Best Buy you are ordering from? They should be able to price match if it is within 25 miles or something like that.

Regular Member
Posts: 46
Registered: ‎11-09-2014

Re: iPhone X Pre-Order Experience

Yea there are a couple of Apple stores within that distance.
Recognized Member
Posts: 197
Registered: ‎10-26-2017

Re: iPhone X Pre-Order Experience

Then you should be good to go. Smiley Happy

 

Best of luck to you. We are going to need it tonight.