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Regular Member
Posts: 40
Registered: ‎09-14-2016

Re: iPhone 7 and 7 Plus FAQ

So it sounds like if we don't receive an email today we probably won't be getting the phone tomorrow.
New Member
Posts: 4
Registered: ‎09-15-2016

Re: iPhone 7 and 7 Plus FAQ

Received the "Sorry" email from Best Buy... no phone for you tomorrow.

 

Kudo's on the very legit gift card.  I am bummed but life will go on.

 

Thank you for pre-ordering the iPhone 7 or iPhone 7 Plus with Best Buy.

Unfortunately, there's been a delay in getting you your device. We apologize for the inconvenience, as we know you are excited about your new phone.

Your iPhone 7 or iPhone 7 Plus is expected to arrive by Friday, Oct. 7, perhaps sooner depending on your location. You can view your order status on BestBuy.com/OrderStatus.

Also, we want to try and make up for the delay by offering you a $100 discount on your next purchase at Best Buy.

Regular Member
Posts: 31
Registered: ‎09-14-2016

Re: iPhone 7 and 7 Plus FAQ

Oh no, it's started. I hope it does not become my unfortunate fate. I ended up pre-ordering an hour after preorders opened and I had trouble getting through on Apple's side. ATT 128 jet black 7 (no plus).
Member
Posts: 14
Registered: ‎09-10-2016

Re: iPhone 7 and 7 Plus FAQ

Yep same email here for both orders. Can't get through anyone to cancel either. Allan? Can you cancel my order if I PM you? :/ 

Member
Posts: 14
Registered: ‎09-10-2016

Cancel my iPhone 7 preorder.

I need to cancel a delayed iPhone 7 preorder, but the option to cancel has disappeared from the order page. I can't get through to anyone on the service number. Can you help? 

New Member
Posts: 4
Registered: ‎09-15-2016

Re: iPhone 7 and 7 Plus FAQ

I guess I could give more detail so others know where the cards might be falling... sorry!

 

Order was 2:30am Central in 32gb Standard Black Plus on Verizon.

 

Not angry but not happy either.  I ordered a watch from Apple too (I had troubles like many on VZW and Apple) so I came to the BB site.  Apple kicked my watch time out too which I canceled.

 

I am now gonna re-order the watch and take the $100 off.  I have had no problems with BB in the past getting a launch day iPhone.  Even on the 4 I strutted into a store at 4PM on launch day and walked out with the phone.

Member
Posts: 12
Registered: ‎09-15-2016

Re: iPhone 7 and 7 Plus FAQ

That is a generous gift code, I would still rather have the phone on day one as I'll be trading in my Nexus 6P to Amazon.

 

I am crossing my fingers that the only email I get says "your order will be ready tomorrow, bring your ID."

Good luck to everyone else that ordered.

New Member
Posts: 2
Registered: ‎09-15-2016

Re: iPhone 7 Pre-order help!

Just received e-mail notification that it will be delivered by Oct. 7. Appreciate the token given for the inconvenience, but it still stinks because I will now be out of the country when the phone is supposed to arrive. Don't know if it is an Apple thing, or Best Buy thing, but I am sad.
Regular Member
Posts: 40
Registered: ‎09-14-2016

Re: iPhone 7 and 7 Plus FAQ

Mine was for the phone ordered about 8:00 a.m on release day after canceling my att order because Best Buy said they would have it to me in launch day. Like I said I will never preorder through anyone but Apple at this point.
Member
Posts: 14
Registered: ‎09-10-2016

Re: Cancel my iPhone 7 preorder.

The customer service line finally answered after and hour and said to wait till tomorrow to cancel.... Fyi for anyone reading this.