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Member
Posts: 14
Registered: ‎09-10-2016

Re: iPhone 7 and 7 Plus FAQ

Unfortunately that doesn't answer the question exactly, what I was curious about was Is the "get it buy" date in the email and on the order page was correct. If it had his date list specifically as get it by the 16th, is that typically a date to be counted on?

The reason I was wondering about canceling is if the date listed for "get it by" is actually wrong and it's going to come later, then I planned on canceling on Thursday and standing in line at Apple instead. However, the fact that the ability to cancel the order on my end seems to have disappeared, I am not sure what this is an indication of. *IF* I do want to cancel on Thursday, how would I do it if the option is missing?
New Member
Posts: 9
Registered: ‎09-08-2016

Iphone 7 pre-order QUESTION

HEY, I WAS WONDERING HOW WOULD THE PRE-ORDERS BE FULLFIN FOR THE PEOPLE THAT ORDER IT TO PICK IT UP AT THE STORE. IS THERE ANY WAY TO KNOW WHAT NUMBER YOU ARE ON THE LIST?

Posts: 8,478
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Registered: ‎01-03-2013

Re: iPhone 7 and 7 Plus FAQ

Hi UntitledImage, 

 

Unfortunately I wouldn't be able to speak to when exactly your order would be fulfilled. If you choose to cancel tomorrow though, you may contact our phone support at 1-888-237-8289 for immediate assistance or you may reach out to us here on the forum via the Customer Service boards. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 8,478
Topics: 99
Kudos: 299
Blog Posts: 19
Solutions: 340
Registered: ‎01-03-2013

Re: Iphone 7 pre-order QUESTION

Hi Jgomez0614, 

 

Regrettably we would not have a way to tell you where you are in the pre-order list for your particular store. With that said, you should receive notifications with updates as we begin to fulfill pre-orders on Friday. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 40
Registered: ‎09-14-2016

Re: iPhone 7 and 7 Plus FAQ

When you say fulfilling order as inventory becomes available on the 16th does that mean that pre-ordered iPhones won't ship from best buy until the 16th, meaning we can expect our phones after the "Get it by - 9/16/16" date listed in our order confirmation? I was under the assumption that when best buy said "Get it by - 9/16/16" that meant I would recieve my phone on the 16th, not that it would possibly ship out on the 16th. This seems like false advertisement to me if that is the case. 

Posts: 8,478
Topics: 99
Kudos: 299
Blog Posts: 19
Solutions: 340
Registered: ‎01-03-2013

Re: iPhone 7 and 7 Plus FAQ

Hi there bcleve55, 

 

Please know that we do our best to fulfill and ship pre-orders as soon as we can to be received as near the release date as possible. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎09-08-2016

Re: Iphone 7 pre-order QUESTION

so it wouldnt make a difference or matter if i went to the store and be one of the first ones there am i correct?

New Member
Posts: 8
Registered: ‎09-14-2016

Re: iPhone 7 and 7 Plus FAQ

I can almost guarntee they hook lined and sinkered us. I ordered mine on 9/9 at 5am. If it doesnt come in on the 16th I will return it. 

Posts: 8,478
Topics: 99
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Blog Posts: 19
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Registered: ‎01-03-2013

Re: Iphone 7 pre-order QUESTION

Hi Jgomez0614, 


We do our best to fulfill pre-orders as soon as possible. With that said, we do fulfill pre-orders in the order they were received. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 40
Registered: ‎09-14-2016

Re: iPhone 7 and 7 Plus FAQ

so what your saying is the the date on my confirmation is not guranteed as it would leave me to believe. Thus I ordered a product with an intended arrival date and Best Buy most likely won't deliver on that data.