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iPhone 7 and 7 Plus FAQ

[ Edited ]

This FAQ is dynamic and will be updated frequently as information becomes available.

 

In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.

 

 

Which models of the Apple iPhone will Best Buy carry?

 

Best Buy will carry all models of Apple's new iPhone 7, and iPhone 7 Plus.

 

On what carriers will the Apple iPhone 7/7 Plus be available?

 

Best Buy offers customers choice in plans, whether it’s a two-year plan, a lease, or monthly installment billing options from AT&T, Sprint, or Verizon Wireless.

 

When will I be able to purchase the iPhone 7/7 Plus from Best Buy?

 

The phones will be available for pre-order on 9/9/2016 and will be available for purchase on 9/16/2016.

 

Will all stores carry the new iPhones?

 

Yes.

 

Are all stores receiving product for launch day?

 

Specific product model availability and quantities may vary by store.

 

Will the iPhone 7/7 Plus be available on BestBuy.com?

 

Yes – but please keep in mind that availability of specific models can vary greatly on BestBuy.com.

 

What will the prices be for the iPhones?

 

Pricing for iPhone 7 at launch:

 

Verizon

 

$27.04/month for the iPhone 7 32GB with activation on 24-month Verizon Device Payment plan

$31.21/month for the iPhone 7 128GB with activation on 24-month Verizon Device Payment plan

$35.38/month for the iPhone 7 256GB with activation on 24-month Verizon Device Payment plan

 

$199.99 for the iPhone 7 32GB with activation of a 2-year contract

$299.99 for the iPhone 7 128GB with activation of a 2-year contract

$399.99 for the iPhone 7 256GB with activation of a 2-year contract

 

$699.99 for the iPhone 7 32GB as an unactivated device

$799.99 for the iPhone 7 128GB as an unactivated device

$899.99 for the iPhone 7 256GB as an unactivated device

 

Sprint

 

$26.39/month for the iPhone 7 32GB with activation on lease plan

$31.95/month for the iPhone 7 128GB with activation on lease plan

$37.51/month for the iPhone 7 256GB with activation on lease plan

 

$27.09/month for the iPhone 7 32GB with activation on 24-month installment plan

$31.25/month for the iPhone 7 128GB with activation on 24-month installment plan

$35.42/month for the iPhone 7 256GB with activation on 24-month installment plan

 

$199.99 for the iPhone 7 32GB with activation of a 2-year contract

$299.99 for the iPhone 7 128GB with activation of a 2-year contract

$399.99 for the iPhone 7 256GB with activation of a 2-year contract

 

$699.99 for the iPhone 7 32GB as an unactivated device

$799.99 for the iPhone 7 128GB as an unactivated device

$899.99 for the iPhone 7 256GB as an unactivated device

 

AT&T

 

$21.67/month for the iPhone 7 32GB with activation on 30-month AT&T Next plan (upgrade after 24)

$25.00/month for the iPhone 7 128GB with activation on 30-month AT&T Next plan (upgrade after 24)

$28.34/month for the iPhone 7 256GB with activation on 30-month AT&T Next plan (upgrade after 24)

 

$699.99 for the iPhone 7 32GB as an unactivated device

$799.99 for the iPhone 7 128GB as an unactivated device

$899.99 for the iPhone 7 256GB as an unactivated device

 

Pricing at launch for the iPhone 7 Plus:

 

Verizon

 

$32.04/month for the iPhone 7 Plus 32GB with activation on 24-month Verizon Device Payment plan

$36.21/month for the iPhone 7 Plus 128GB with activation on 24-month Verizon Device Payment plan

$40.38/month for the iPhone 7 Plus 256GB with activation on 24-month Verizon Device Payment plan

 

$319.99 for the iPhone 7 Plus 32GB with activation of a 2-year contract

$419.99 for the iPhone 7 Plus 128GB with activation of a 2-year contract

$519.99 for the iPhone 7 Plus 256GB with activation of a 2-year contract

 

$869.99 for the iPhone 7 Plus 32GB as an unactivated device

$969.99 for the iPhone 7 Plus 128GB as an unactivated device

$1069.99 for the iPhone 7 Plus 256GB as an unactivated device

 

Sprint

 

$32.00/month for the iPhone 7 Plus 32GB with activation on lease plan

$37.56/month for the iPhone 7 Plus 128GB with activation on lease plan

$43.12/month for the iPhone 7 Plus 256GB with activation on lease plan

 

$32.09/month for the iPhone 7 Plus 32GB with activation on 24-month installment plan

$36.25/month for the iPhone 7 Plus 128GB with activation on 24-month installment plan

$40.42/month for the iPhone 7 Plus 256GB with activation on 24-month installment plan

 

$319.99 for the iPhone 7 Plus 32GB with activation of a 2-year contract

$419.99 for the iPhone 7 Plus 128GB with activation of a 2-year contract

$519.99 for the iPhone 7 Plus 256GB with activation of a 2-year contract

 

$869.99 for the iPhone 7 Plus 32GB as an unactivated device

$969.99 for the iPhone 7 Plus 128GB as an unactivated device

$1069.99 for the iPhone 7 Plus 256GB as an unactivated device

 

AT&T

 

$25.67/month for the iPhone 7 Plus 32GB with activation on 30-month AT&T Next plan (upgrade after 24)

$29.00/month for the iPhone 7 Plus 128GB with activation on 30-month AT&T Next plan (upgrade after 24)

$32.34/month for the iPhone 7 Plus 256GB with activation on 30-month AT&T Next plan (upgrade after 24)

 

$869.99 for the iPhone 7 Plus 32GB as an unactivated device

$969.99 for the iPhone 7 Plus 128GB as an unactivated device

$1069.99 for the iPhone 7 Plus 256GB as an unactivated device

 

What time are Best Buy opening for iPhone launch?

 

Most stores will open at their usual time.You should have the option to schedule an appointment to pick up your phone once you receive notification that it is available. 

 

Can I pre-order the iPhone 7/7 Plus?

 

You should be able to pre-order the iPhone 7/7 Plus on Friday 9/9/2016. Keep in mind that all iPhone 7 Plus models and the Jet Black versions of the iPhone 7 will only be available to pre-order online. Furthermore, we are not currently taking pre-orders at the unactivated price of any iPhone 7 Plus model. 

 

When can customers expect to receive a pre-ordered iPhone?

 

Pre-orders for the iPhone 7/7 Plus will be fulfilled as inventory arrives beginning 9/16/2016.

 

What new iPhone accessories will Best Buy have for purchase?

 

We will have over 100 new accessories for the iPhone 7/7 Plus.

 

Are there any other promotions that go along with the launch of the iPhone 7/7 Plus?

 

We have a number of promotions running at this time. Not all of them are specific to the launch, but they can be taken advantage of when purchasing the iPhone 7/ 7 Plus.

 

When will Best Buy stores receive additional inventory?

 

Specific product model availability and quantities will vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. Customers can check with their local stores and BestBuy.com for updates on product availability.

 

Can I have the iPhone 7/7 Plus I order on BestBuy.com shipped to my home?

 

Yes, provided it is available on BestBuy.com

 

Will my local store have live display units on launch day?

 

Stores will not have live displays until at least launch day.

 

How will inventory, which is not being held for pre-orders, be handled on Friday, September 16th?

 

Inventory that is not allocated to pre-orders will be available for purchase and we will have a ticketing process in place for launch day. 

 

I never received a notification that my iPhone 7/7 Plus is ready to be picked up, even though I pre-ordered it?

 

If you haven't received notification that your iPhone 7/7 Plus is ready to be picked up it means the store didn't receive enough of the model you pre-ordered to fulfill you pre-order at this time, or they haven't physically reserved your pre-order yet with the inventory they did receive.

 

 

This FAQ thread is intended for questions regarding the iPhone 7 and 7 Plus release.  Please do not post complaints.

 

For additional information as it becomes available, stay tuned to here.

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎09-10-2016

Re: iPhone 7 and 7 Plus FAQ

How to order unlocked iPhone 7 Plus at full price? There seems to be no way to place order without carrier selection.
Member
Posts: 14
Registered: ‎09-10-2016

"Get it by 09/16" iPhone 7?

Hi, I preordered an iPhone 7 plus here because it seemed to be in stock for launch day home delivery. When I ordered, and the email I got after ordering says "Item has been pre-ordered - GET IT BY: FRI 09/16". I was curious is this a guaranteed date of delivery? Or is it subject to change depending on best buys actual (and probably not enough) inventory on launch day? I had one pre ordered through Apple not delivering until October I was going to cancel in light of best buys delivered by date, but if that statement isn't true, the. I'll cancel best buy's. Thanks!
Posts: 8,246
Topics: 94
Kudos: 278
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Registered: ‎01-03-2013

Re: iPhone 7 and 7 Plus FAQ

Good morning WhymeWhyme, 

 

Unfortunately we are not currently accepting pre-orders for the unactivated price and do not have an unlocked version available. I apologize for any disappointment that this may cause you. 

 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎09-12-2016

iPhone 7 Pre-Order Status

I've never pre-ordered anything from BB before and I purchased an iphone 7 for home delivery. Is BB accurate with the "see when you can get it" saying delivered on launch day? Lastly when I went through the carrier info for my upgrade (Sprint) it never asked for the pin I have that I use over the phone or on Sprint.com, will that be a problem?

 

Thanks

Posts: 8,246
Topics: 94
Kudos: 278
Blog Posts: 19
Solutions: 322
Registered: ‎01-03-2013

Re: iPhone 7 Pre-Order Status

Hi there Arialzadi, 

It's wonderful to hear you are interested in the iPhone 7 and pre-ordered with us! It looks like a fantastic device and I can't wait to check it out in person. 

 

Please know that we will do our best to fulfill pre-orders in a timely manner. We will begin fulfilling pre-orders in the order they were received on 9/16/16 and continue to fulfill pre-orders as inventory arrives. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 14
Registered: ‎09-10-2016

Re: iPhone 7 and 7 Plus FAQ

Hi, I preordered an iPhone 7 plus here because it seemed to be in stock for launch day home delivery. When I ordered, and the email I got after ordering says "Item has been pre-ordered - GET IT BY: FRI 09/16". I was curious is this a guaranteed date of delivery? Or is it subject to change depending on best buys actual (and probably not enough) inventory on launch day? I had one pre ordered through Apple not delivering until October I was going to cancel in light of best buys delivered by date, but if that statement isn't true, the. I'll cancel best buy's. Thanks!
Member
Posts: 14
Registered: ‎09-10-2016

Re: iPhone 7 and 7 Plus FAQ

Also, the option to cancel the order (in light of the possibility that the get it by date is wrong) has disappeared from the order tab. Can I ask why I can no longer cancel?
Member
Posts: 14
Registered: ‎09-10-2016

Re: iPhone 7 and 7 Plus FAQ

I reposted my question be cause the mod levied it into this one and no one saw it or replied.
Posts: 8,246
Topics: 94
Kudos: 278
Blog Posts: 19
Solutions: 322
Registered: ‎01-03-2013

Re: iPhone 7 and 7 Plus FAQ

Hello UntitledImage, 

My apologies for not responding directly to your question. As previously mentioned on this thread though, we will begin fulfilling pre-orders in the order they were received with available inventory on 9/16/16 and continue to do so as inventory arrives. 

As for your ability to cancel the order, I apologize if you are no longer seeing it on your end. At this time the order should be able to be modified if you truly wish to cancel it. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!