09-22-2012 03:38 AM
So I picked up my phone this morning. Its the AT&T version. I didn't think that I would have to set up voicemail, I thought it would transfer over. Or at very least be an easy set up. Not exactly. I click on voicemail and it automatically starts calling voicemail box. I'm prompted to either leave a message for the 10 digit number I want to call or to press pound if I have an account. So I hit pound and entered my cell number with area code. Not recognized. I tried the 1st prompt option and number not recognized. I looked in the setting on my phone and it doesn't even have a voicemail password option. I reset the network settings, still nothing changed. Called from my landline and still nothing, except it reset my voicemail password. Okay that doesn't do me any good since I can't access it.
Can't seem to figure it out. Not sure if the upgrade went through okay. When I log into my AT&T account it doesn't show my data as being able to view but my other stuff is there. May give AT&T a call tomorrow.
Any suggestions, ideas or help? DanK can you help?
09-22-2012 06:14 PM
I got it all cleared up. Called into AT&T this morning and they tried a little trouble shooting and even called Apple a couple times. Turns out it was a data plan issue. When the upgrade happened it didn't keep the VVM with it. She reprocessed that part of it and voila all fixed.
Side note I had one of the older data plans they no longer carry 200MB with VVM $15 bucks a month. They tried to tell me I would need to come to the current 300MB with VVM at $20 bucks a month. I said I'm in exisitng customer and I've had this plan for the last 2 years, there shouldn't be an issue with me keeping it. I mean people with the unlimited data plan are still grandfathered in. She put me on hold and came back and said, yes we can do that for you.
09-22-2012 10:04 PM
09-23-2012 01:44 PM
Had a customer call me last might with the same issue! After he upgraded his plan features lost his VVM. Took care of it in seconds by adding it back! so just a heads up mobile kids! Fix it in ATT POS!