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Member
Posts: 24
Registered: ‎04-18-2017

Re: Samsung Galaxy S8 and S8+ FAQ

All I know is that if I don't receive my phone on the day it said I would receive it when everyone else is getting their stuff then I will never shop at Best Buy again.
Posts: 1,049
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Registered: ‎01-09-2017

Re: Samsung Galaxy S8 and S8+ FAQ

Hello everyone,

 

I just want to make sure to address the shipping concerns some of you may have. We ship out phones the day before release under overnight shipping. It is completely normal for your order to remain in a "Processing" status until it is ready for fulfillment. If under any circumstance we receive the approval to ship early, customers will be notified immediately and will receive a tracking number. 

 

Please keep in mind this thread is not meant for complaints as it states on the first page, but is an FAQ where customers can ask questions regarding the phone itself, pre-order process, and so on. In order for your complaints and concerns to be addressed by a moderator appropriately, please feel free to post them as an individual thread. 

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 45
Registered: ‎04-18-2017

Re: Samsung Galaxy S8 and S8+ FAQ

Thank you Javier, all most people wanted was some communication and info about what was going on.

Regular Member
Posts: 66
Registered: ‎04-18-2017

Re: Samsung Galaxy S8 and S8+ FAQ

Do you have any link I can read as far as overnight shipping on your website?
Posts: 1,049
Topics: 18
Kudos: 106
Blog Posts: 3
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Registered: ‎01-09-2017

Re: Samsung Galaxy S8 and S8+ FAQ

[ Edited ]

Hello flipmcfly,

Any information pertaining to our shipping costs and timing can be viewed here.


Sincerely,

Javier|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 66
Registered: ‎04-18-2017

Re: Samsung Galaxy S8 and S8+ FAQ

Read the shipping information but nothing that tells me preorders are shipped overnight. I have a ship to my address. Bb customer rep told me standard. Two days and overnight. Just wanted to see an actual message that pertains to how preorders and shipping times are handled since I wasn't given an option for next day when preordering. Thanks
Regular Member
Posts: 66
Registered: ‎04-18-2017

Re: Samsung Galaxy S8 and S8+ FAQ

Javier-bby. Called your customer service twice and both story lines up. They are telling me. They don't ship overnight as you said. They ship on the 21st and won't ship any earlier then that. On top of that. They both told me it's standard shipping. So was point less pre ordering when I can go to the store.
Member
Posts: 24
Registered: ‎04-18-2017

Re: Samsung Galaxy S8 and S8+ FAQ

Wow really?? So we really won't get it until next week? That's really kind of upsetting...
Regular Member
Posts: 66
Registered: ‎04-18-2017

Re: Samsung Galaxy S8 and S8+ FAQ

Well. Try calling them and see what they tell you. I've been told by 3 reps now that it won't ship till the 21st.
New Member
Posts: 8
Registered: ‎04-17-2017

Re: Samsung Galaxy S8 and S8+ FAQ

This is really messed up if we can't get our devices on AT LEAST the day they go on sale in the stores when one can just walk in and buy one that day... Sure, BB offers up to $100 off but we're definitely not getting the Gear VR bundle if we don't get the device at least on the 21st... The S8 is breaking pre-order records which means that there are NOT enough Gear VR bundles for all pre-orders(Only 350,000 Gear VR bundles). With T-mobile already getting their devices a couple of days before the release, it means that A LOT of the Gear VR bundles will already be claimed. Also, if you buy from Samsung.com you will automatically apply for the Gear VR bundle and you'll get it the same day as your phone. Hence I wouldn't bank on really receiving the Gear VR bundle if our phones are not on our doors by the 21st, and even then who knows if all 350,000 bundles haven't been claimed with orders from Samsung.com and T-mobile combined. Apparently South Korea's pre-orders for the galaxy s8/s8+ have reached 1 million.