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Samsung Galaxy S8 and S8+ FAQ

[ Edited ]

This FAQ is dynamic and will be updated frequently as information becomes available.

 

In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.

 

S8 Colors.jpg 

 

Which colors of the Galaxy S8/S8+ will Best Buy carry?

 

Best Buy will carry Midnight Black, Arctic Silver and Orchid Gray Samsung’s new Galaxy S8/S8+ upon release.

 

On what carriers will the Apple Galaxy S8/S8+ be available?

 

Best Buy offers customers choice in plans, whether it’s a lease, or monthly installment billing options from AT&T, Sprint, or Verizon Wireless.

 

When will I be able to purchase the Galaxy S8/S8+ from Best Buy?

 

The phones will be available for pre-order starting on 03/30/2017 and will be available for purchase on 04/21/2017.

 

Will all stores carry the new Galaxy S8/S8+?

 

Yes.

 

Are all stores receiving product for launch day?

 

Specific product model availability and quantities may vary by store.

 

Will the Galaxy S8/S8+ be available on BestBuy.com?

 

Yes – but please keep in mind that availability of specific models can vary greatly on BestBuy.com.

 

How will I receive the free Gear VR or upgrade to the Experience Box?

 

The Free Gear VR with controller, $50 bonus Oculus credit or upgraded Experience Box are fulfilled directly by Samsung while supplies last. A pre-order is required to be eligible for this offer. Once you receive your Galaxy S8/8+, visit Samsung's website to further redemption instructions.

 

What will the prices be for the Galaxy S8/S8+?

 

Pricing for Galaxy S8 at launch:

 

Verizon

 

$27.91/month for the Galaxy S8 64GB with activation on 24-month Verizon Device Payment plan

 

$819.99 for the Galaxy S8 64GB as an unactivated device

 

Sprint

 

$31.25/month for the Galaxy S8 64GB with activation on 18-month lease plan

 

$29.17/month for the Galaxy S8 64GB with activation on 24-month installment plan

 

 

$799.99 for the Galaxy S8 64GB as an unactivated device

 

AT&T

 

$29.16/month for the Galaxy S8 64GB with activation on 24-month AT&T Next plan (upgrade after 24)

$23.33/month for the Galaxy S8 64GB with activation on 30-month AT&T Next plan (upgrade after 24)

 

$749.99 for the Galaxy S8 64GB as an unactivated device

 

Pricing at launch for the Galaxy S8+ 64GB:

 

Verizon

 

$29.83/month for the Galaxy S8+ 64GB with activation on 24-month Verizon Device Payment plan

 

$915.99 for the Galaxy S8+ 64GB as an unactivated device

 

Sprint

 

$35.42/month for the Galaxy S8+ 64GB with activation on 18-month lease plan

 

$31.25/month for the Galaxy S8+ 64GB with activation on 24-month installment plan

 

$899.99 for the Galaxy S8+ 64GB as an unactivated device

 

AT&T

 

$31.24/month for the Galaxy S8+ 64GB with activation on 24-month AT&T Next plan (upgrade after 24)

$24.99/month for the Galaxy S8+ 64GB with activation on 30-month AT&T Next plan (upgrade after 24)

 

$849.99 for the Galaxy S8+ 64GB as an unactivated device

 

What time are Best Buy opening for Galaxy S8/S8+ launch?

 

Most stores will open at their usual time. You should have the option to schedule an appointment to pick up your phone once you receive notification that it is available. 

 

Can I pre-order the Galaxy S8/S8+?

 

Pre-orders will be available for activated only Galaxy S8/S8+ devices in store and online starting on Thursday 03/30/2017. Unactivated purchases are currently online only.

 

When can customers expect to receive a pre-ordered Galaxy S8/S8+?

 

Pre-orders for the Galaxy S8/S8+ will be fulfilled as inventory arrives beginning 04/21/2017.

 

What new Galaxy S8/S8+ accessories will Best Buy have for purchase?

 

We will have over 100 new accessories for the Galaxy S8/S8+.

 

Are there any other promotions that go along with the launch of the Galaxy S8/S8+?

 

Pre-orders qualify for a free Gear VR with controller and $50 bonus Oculus content. Preorder customers also are eligible for a $50 savings on the GS8, and $100 savings on the GS8+, activation & installment billing agreement required.  Sprint Lease customers qualify for a $50 GC with GS8 & $100 GC with GS8+ when they preorder.

 

When will Best Buy stores receive additional inventory?

 

Specific product model availability and quantities will vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. Customers can check with their local stores and BestBuy.com for updates on product availability.

 

Can I have the Galaxy S8/S8+ I order on BestBuy.com shipped to my home?

 

Yes, provided it is available on BestBuy.com

 

Will my local store have live display units?

 

Starting 03/30/2017 stores with Samsung Experience Shop locations will have live demos available.

 

How will inventory, which is not being held for pre-orders, be handled on Friday, April 21st?

 

Inventory that is not allocated for pre-orders will be available for purchase and stores will utilize a ticketing process on a first come first serve basis.

 

I never received a notification that my Galaxy S8/S8+ is ready to be picked up, even though I pre-ordered it?

 

If you haven't received notification that your Galaxy S8/S8+ is ready to be picked up it means the store didn't receive enough of the model you pre-ordered to fulfill you pre-order at this time, or they haven't physically reserved your pre-order yet with the inventory they did receive.

 

 

This FAQ thread is intended for questions regarding the Galaxy S8/S8+.  Please do not post complaints.

 

For additional information as it becomes available, stay tuned to here.

 

Javier|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 13
Registered: ‎11-25-2012

Galaxy S8 Pre-Order and VR Controller

Hello.

 

I'm not sure if this question is more suited to this board, or the Customer Service board.  Sorry if I've chosen the wrong one.

 

I'm interested in pre-ordering the Galaxy S8+.  The Best Buy website indicates that pre-orders qualify for a free VR Controller.  Here's my question though.   Does this VR controller promotional apply to full-retail price pre-orders, or does it only apply to those who select one of the carrier's installment plans (such as AT&T Next)?   I'm not clear on that.

 

I understand that if I pre-order through AT&T directly and pay full retail price, the VR package is included.  However, I'd prefer to order through Best Buy whereas I've received excellent service from you in the past.

 

Also, does it make any difference if I pre-order online vs. visiting a BB store?

 

Thanks.

 

 - Tom

 

 

New Member
Posts: 1
Registered: ‎03-30-2017

Re: Samsung Galaxy S8 and S8+ FAQ

In regards to:

 

"Are there any other promotions that go along with the launch of the Galaxy S8/S8+?

 

Pre-orders with qualified activations qualify for a free Gear VR with controller and $50 bonus Oculus content."

 

Is this the package that includes the Harmon headphones? If not, how is that bundle added?

 

Thanks!

 

 

New Member
Posts: 2
Registered: ‎03-30-2017

Re: Samsung Galaxy S8 and S8+ FAQ

The $31.24/month for the Galaxy S8+ 64GB with activation on 24-month AT&T Next plan (upgrade after 12) option disappeared from the website, any idea why?

New Member
Posts: 2
Registered: ‎03-30-2017

Re: Samsung Galaxy S8 and S8+ FAQ

Oh you just replied via. PM. Any idea why AT&T removed this option, or if they're going to add it back? Thanks!

New Member
Posts: 3
Registered: ‎03-30-2017

Galaxy S8+ with VR Experience Box

Hello,

 

I placed a pre-order for an S8+ today, and would like to upgrade the free VR stuff to the VR Experience Box for $99. Samsung promotions won't let me register my purchase made at bestbuy until I receive the phone, but I'm afraid all the Experience Boxes will be sold by the time the phone gets shipped. Is there any way to guarantee I can get the experience box with my bestbuy purchase?

 

Thanks

Matt

New Member
Posts: 3
Registered: ‎03-30-2017

Re: Galaxy S8+ with VR Experience Box


eljer wrote:

Hello,

 

I placed a pre-order for an S8+ today, and would like to upgrade the free VR stuff to the VR Experience Box for $99. Samsung promotions won't let me register my purchase made at bestbuy until I receive the phone, but I'm afraid all the Experience Boxes will be sold by the time the phone gets shipped. Is there any way to guarantee I can get the experience box with my bestbuy purchase?

 

Thanks

Matt


 

Ok, I see I got merged with this faq thread. Regarding the above:

 

 


Are there any other promotions that go along with the launch of the Galaxy S8/S8+?

 

Pre-orders with qualified activations qualify for a free Gear VR with controller and $50 bonus Oculus content.


 

Your product page says: "Plus free Gear VR with controller and $50 bonus Oculus content with pre-order and qualified activation of the Galaxy S8 or S8+.* Bundle value up to $279.99.

Or get the Samsung Immersive VR Experience Box for $99."

 

Is there a way to ensure we get the experience box from samsung when we buy the phone from you?

Posts: 797
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Registered: ‎01-09-2017

Re: Galaxy S8+ with VR Experience Box

Hello eljer,

 

In order to upgrade to the Experience Box, you’ll need visit www.samsung.com/us/promotions and provide your proof of purchase once the phone is picked. You should be offered the option to redeem your free Gear VR with bonus Oculus content or upgrade to the Experience Box.

 

Sincerely,

Javier|Social Media Specialist | Best Buy® Corporate
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Posts: 797
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Registered: ‎01-09-2017

Re: Samsung Galaxy S8 and S8+ FAQ

Hello AnthonyArias,

 

The package that includes the Harmon AKG Y50BT headphones come with the Experience Box. In order to upgrade you’ll need to visit www.samsung.com/us/promotions and select the upgrade package which is shipped from Samsung directly.

 

Sincerely,

Javier|Social Media Specialist | Best Buy® Corporate
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Registered: ‎01-09-2017

Re: Galaxy S8 Pre-Order and VR Controller

Hello ttownsendNH,

 

Unfortunately the free content such as the Gear VR, controller, and $50 Oculus content are only valid for pre-orders with an activation. Outright purchases will not qualify.

 

There’s no difference from creating your pre-order online vs in store.

 

Sincerely,

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!