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Samsung Galaxy Note8 FAQ

[ Edited ]

Samsung Galaxy Note8 FAQ

 

This FAQ is dynamic and will be updated frequently as information becomes available.

 

In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.

 

 Note 8.PNG

 

Which colors of the Galaxy Note8 will Best Buy carry?

 

Best Buy will carry Midnight Black and Orchid Gray upon release.

 

On what carriers will the Galaxy Note8 be available?

 

Best Buy offers customers choice in plans, whether it’s a lease, or monthly installment billing options from AT&T, Sprint, or Verizon Wireless.

 

When will I be able to purchase the Galaxy Note8 from Best Buy?

 

The phones will be available for pre-order starting on 8/24/2017 and will be available for purchase on 9/15/2017.

 

Will all stores carry the new Galaxy Note8?

 

Yes.

 

Are all stores receiving product for launch day?

 

Specific product model availability and quantities may vary by store.

 

Will the Galaxy Note8 be available on BestBuy.com?

 

Yes – but please keep in mind that availability of specific models can vary greatly on BestBuy.com.

 

 

What will the prices be for the Galaxy Note8?

 

Pricing for Galaxy Note8 at launch:

 

Verizon

 

$32.75/month for the Galaxy Note8 64GB with activation on 24-month Verizon Device Payment plan

 

$949.99 for the Galaxy Note8 64GB as an unlocked device

 

Sprint

 

$40.00/month for the Galaxy Note8 64GB with activation on 18-month lease plan

 

$33.75/month for the Galaxy Note8 64GB with activation on 24-month installment plan

 

 

$999.99 for the Galaxy Note8 64GB as an unlocked device

 

AT&T

 

$35.41/month for the Galaxy Note8 64GB with activation on 24-month AT&T Next plan (upgrade after 24)

$28.33/month for the Galaxy Note8 64GB with activation on 30-month AT&T Next plan (upgrade after 24)

 

$949.99 for the Galaxy Note8 64GB as an unlocked device

 

 

What time are Best Buy opening for Galaxy Note8 launch?

 

Most stores will open at their usual time. You should have the option to schedule an appointment to pick up your phone once you receive notification that it is available. 

 

Can I pre-order the Galaxy Note8?

 

Pre-orders will be available for activated only Galaxy Note8 devices in store and online starting on Thursday 8/24/2017. Unlocked purchases are currently online only.

 

When can customers expect to receive a pre-ordered Galaxy Note8?

 

Pre-orders for the Galaxy Note8 will be fulfilled as inventory arrives beginning 9/15/2017.

 

 

Are there any other promotions that go along with the launch of the Galaxy Note8?

 

Save up to $150 when you Pre-Order Galaxy Note8

Plus, choose free items with qualified activation:
Option 1: Free Samsung 128GB memory card and wireless charger
Option 2: Free Samsung Gear 360 camera
Bundle value, including phone savings, is up to $379.99.

Free items redeemed via mail by Samsung. See details. Terms and conditions apply.

 

When will Best Buy stores receive additional inventory?

 

Specific product model availability and quantities will vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. Customers can check with their local stores and BestBuy.com for updates on product availability.

 

Can I have the Galaxy Note8 I order on BestBuy.com shipped to my home?

 

Yes, provided it is available on BestBuy.com

 

 

How will inventory, which is not being held for pre-orders, be handled on Friday, September 15th?

 

Inventory that is not allocated for pre-orders will be available for purchase and stores will utilize a ticketing process on a first come first serve basis.

 

I never received a notification that my Galaxy Note8 is ready to be picked up, even though I pre-ordered it?

 

If you haven't received notification that your Galaxy Note8 is ready to be picked up it means the store didn't receive enough of the model you pre-ordered to fulfill you pre-order at this time, or they haven't physically reserved your pre-order yet with the inventory they did receive.

 

 

This FAQ thread is intended for questions regarding the Galaxy Note8.  Please do not post complaints.

 

For additional information as it becomes available, stay tuned to here.

Javier|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 31
Registered: ‎08-23-2017

Question About Samsung Note 8 Preorder

The advertisment states I will get $150 off and get a choice of a 360 camera or memory card/charger. 

 

I completed my preorder, but the discount hasn't been applied and I am not sure when I get to choose the bonus items.

 

Were there fine print I wasn't aware of or is this a mail in rebate sort of thing. Do I have to take this up with Samsung after I receive my item or does Best Buy honor it?

 

Thank you! Your stores are great.

New Member
Posts: 1
Registered: ‎08-23-2017

Re: Question About Samsung Note 8 Preorder

I think the promotion is received by mail from Samsung. Check "details" at bottom of offer. I'm not sure about the $150, either, though. They say the total is "up to $379". I think the charger and SD card are probably worth the $129, but I'm not sure where the $150 comes from. I'm going to pre-order, either way, as I'm looking forward to the Note 8, but it will be nice to score the discount!

New Member
Posts: 1
Registered: ‎08-24-2017

Re: Question About Samsung Note 8 Preorder

I'm wondering about the promotion too. I wasn't given the option to choose. The $150 discount is a reduction in your montly bill. I think it is 3 or 4 dollars. 

Regular Member
Posts: 31
Registered: ‎08-23-2017

Re: Question About Samsung Note 8 Preorder

The FAQ also says we get a free Gear VR, $50 Oculus credit or Experience Box (what that is)?

 

We get this on top of everything else?

Regular Member
Posts: 31
Registered: ‎08-23-2017

Re: Question About Samsung Note 8 Preorder

Nevermind, they got rid of the part about the gear vr.
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Re: Question About Samsung Note 8 Preorder

[ Edited ]

Hello everyone and thank you for choosing Best Buy for your Note8 shopping needs!

 

gebugima- The memory card or 360 camera will be fulfilled through Samsung directly. Listed below are the instructions to redeem your bonus item.

 

Samsung Note8 Offer Redemption Details

Complete the following steps:
1. Download the Shop Samsung app on your Samsung Galaxy Note8.
2. Tap the Menu Icon on top left > My Promotions.
3. Tap ALLOW when prompted to allow Shop Samsung to access make and manage phone calls.
4. Tap REGISTER NOW for the Samsung Do Bigger Things Offer.
5. Tap OK when prompted to sign in to your Samsung Account to redeem the offer.
6. Tap ALLOW when prompted to allow Shop Samsung to access your contacts.
7. If you are not signed in to Samsung Account on your device, you will be prompted to sign in. Otherwise, you will be automatically signed in to your Samsung Account on the Shop Samsung app.
8. Select your gift choice.
9. Fill out the required information, and if prompted, upload receipt/proof of purchase by 11:59:59 p.m. ET on October 14, 2017.

 

GrandpaScott- You are absolutely correct! The up to $150 savings comes off the device immediately which should lower your monthly bill and the free bonus item is included in the overall savings.

 

gebugima- Unfortunately the Gear VR/Experience Box is not included in this transaction. I apologize for the any confusion and our FAQ has been updated accordingly.  

                                                                                                                                               

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Re: Question About Samsung Note 8 Preorder

So if you bought an unlocked phone, the $150 will not be applied. Correct?
Posts: 1,016
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Re: Question About Samsung Note 8 Preorder

gebugima- That is correct!

                                                                                                                                               

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 31
Registered: ‎08-23-2017

Re: Question About Samsung Note 8 Preorder

Thanks for the clarification.