Add Product

Search Results:

Reply
Posts: 8,985
Topics: 103
Kudos: 293
Blog Posts: 19
Solutions: 372
Registered: ‎01-03-2013

Samsung Galaxy Note7 FAQ

[ Edited ]

This FAQ is dynamic and will be updated frequently as information becomes available.

 

In order to subscribe to the RSS feed for this FAQ click on the Topic Options drop-down above.

 

 

Which models of the Samsung Galaxy Note7 will Best Buy carry?

 

Best Buy will carry all models of Samsung’s new Galaxy Note7.

 

Is there a model with more or less space than 64GB?

 

No. While it is only available in 64GB memory size, you can expand the memory size with microSD cards.

 

On what carriers will the Samsung Galaxy Note7 be available?

 

Best Buy offers customers a choice in plans, whether it’s a two-year contract, installment billing, or lease options from AT&T, Sprint or Verizon Wireless.

 

When will I be able to purchase Samsung Galaxy Note7 from Best Buy?

 

The phones will be available for pre-order on 8/3/2016, and will be available for purchase on 8/19/2016.

 

Will all stores carry the new Samsung Galaxy Note7?

 

Yes.

 

Are all stores receiving product for launch day?

 

Specific model availability and quantities may vary by store.

 

Will the Samsung Galaxy Note7 be available on BestBuy.com?

 

Yes – but please keep in mind that availability of specific models can vary greatly on BestBuy.com.

 

What will the prices be for the Samsung Galaxy Note7?

 

Pricing at launch for the Samsung Galaxy Note7:

               

Verizon:

$349.99 with activation of a two-year contract

$36.00/month when activating on Verizon Device Payment

$849.99 when purchasing at full price

 

Sprint:  

$349.99 with activation of a two-year contract

$35.42/month when on 24-month Sprint Installment plan

$849.99 when purchasing at full price

 

AT&T:

$29.34/month when activating on 30 month AT&T Next plan

$879.99 when purchasing at full price

  

What time are Best Buy opening for the Samsung Galaxy Note7 launch?

 

All stores will open at their normal time.

 

Can I Pre-order the Samsung Galaxy Note7?

 

You should be able to pre-order the Samsung Galaxy Note7 beginning Wednesday, 8/3/2016.

 

When can customers expect to receive a pre-ordered Samsung Galaxy Note7?

 

Pre-orders for the Samsung Galaxy Note7 will be fulfilled as inventory arrives.

 

What new Samsung Galaxy Note7 accessories will Best Buy have for purchase?

 

We currently have 17 new accessories specific to the Samsung Galaxy Note7.

 

Are there any other promotions that go along with the launch of the Samsung Galaxy Note7?

 

We have a number of promotions running at this time. Not all of them are specific to the launch of the Samsung Galaxy Note7, but they can be taken advantage of when purchasing the Samsung Galaxy Note7.

 

Get a free Gear Fit2 or 256GB memory card when you pre-order, purchase and activate the Samsung Galaxy Note7.

 

When will Best Buy stores receive additional inventory?

 

Specific product model availability and quantities vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. Customers can check with their local stores and BestBuy.com for updates on product availability.

 

Can I have the Samsung Galaxy Note7 I order on BestBuy.com shipped to my home?

 

Yes, provided it is available on BestBuy.com

 

Will my local store have live display units on launch day?

 

Yes.

 

How will inventory, which is not being held for pre-orders, be handled on Friday, August 19th?

 

Pre-orders will be fulfilled first in the order they were received. Once an individual store’s pre-orders for a specific model are fulfilled, remaining inventory at that location will be available for purchase to walk-in customers.

 

I never received a notification that my Samsung Galaxy Note7 is ready to be picked up, even though I pre-ordered it?

 

If you haven't received notification that your Samsung Galaxy Note7 is ready to be picked up it means the store didn't receive enough of the model you pre-ordered to fulfill you pre-order at this time, or they haven't physically reserved your pre-order yet with the inventory they did receive.

 

This FAQ thread is intended for questions regarding the Samsung Galaxy Note7 release.  Please do not post complaints.

 

For additional information as it becomes available, stay tuned to here.

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 9
Registered: ‎08-11-2016

Re: Samsung Galaxy Note7 FAQ

Just curious, since this is my first time pre-ordering from best buy... If I pre-order on the 7th for "In Store pick-up" when should the phone move from processing to the other stages, such as preparing? I know it isn't available until the 19th, would this indicate that shipping to the stores has not yet begun or does this potentially mean that there were many pre-orders that are going to end up delaying my phone's arrival?

 

Side note: What happens if my pre-order is delayed through in-store pick up? As a teacher the times I'm available to go pick up the phone are usually slim. Getting it shipped to me, is a no go because I've had such horrid luck with phones there is a chance it would arrive with a defect without being able to catch it first hand.

Posts: 8,985
Topics: 103
Kudos: 293
Blog Posts: 19
Solutions: 372
Registered: ‎01-03-2013

Re: Samsung Galaxy Note7 FAQ

Hi ryudo6850, 

These are fantastic inquiries for anyone unfamiliar with our ordering process, especially when pre-ordering the Note7! 

 

Orders will be fulfilled in the order they are received at each store, for each model. When inventory arrives and is allocated to your pre-order, you will then see updates to your order status. Should there be any reason for a delay in fulfilling your pre-order, you should be notified by email and we may be able to look into other fulfillment options, although changing stores or switching to ship-to-home would be no guarantee of an earlier fulfillment date. 

Sincerely, 
 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 9
Registered: ‎08-11-2016

Re: Samsung Galaxy Note7 FAQ

Ahh, okay thank you for the prompt response I'd assume a lot of the shipments haven't arrived at the store yet as final logistics and adjustments are being made to effeciently distribute phones.

Member
Posts: 22
Registered: ‎06-23-2010

Re: Samsung Galaxy Note7 FAQ

So if the store receives the phones before the 19th will pre-orders get called and allowed to pick up before the general release?
Posts: 8,985
Topics: 103
Kudos: 293
Blog Posts: 19
Solutions: 372
Registered: ‎01-03-2013

Re: Samsung Galaxy Note7 FAQ

Hi slowrey, 

Unfortunately, no. We will not be able to release phones before the official release date. With that said, if you receive a notice that your order is ready for pickup prior to the release date, please know that your phone will be ready and waiting for you! 

I would also like to note that if your accessories are ready for pickup, you may pick them up prior to picking up your phone. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎08-08-2016

Re: Samsung Galaxy Note7 FAQ

How do i preorder 2 phones for new shared data plan? It keeps telling me I have an error when I try to add two phones to my cart. 

Posts: 8,985
Topics: 103
Kudos: 293
Blog Posts: 19
Solutions: 372
Registered: ‎01-03-2013

Re: Samsung Galaxy Note7 FAQ

Hi tmmurri, 

 

Without having more details such as carrier, whether you're a current account holder or a new customer to said carrier, it's hard to say why you may be encountering this error. With that said, our site does have its limitations when it comes to mobile purchases. As such, it may be best to visit your local store to pre-order your Note7 there. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎08-16-2016

Re: Samsung Galaxy Note7 FAQ

Hello, I had a question regarding the pre order shipment being sent to my residence.  Will it arrive the same day it is released?(19th).  Thank you! I'm in San Francisco if that helps answer my question.

New Member
Posts: 5
Registered: ‎09-29-2013

Re: Samsung Galaxy Note7 FAQ

Hello! I preordered my Note 7 and was told I'm the 2nd person on the list at my local store. I tried checking my order status online but I keep getting an error that I'm not able to check it. But when I call the 800 number for Bestbuy Mobile, it's able to find it. Is there another way I can check this? Thank you!