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Regular Member
Posts: 41
Registered: ‎10-05-2014

Re: Unable to add Geek Squad insurance for new phone purchase?

On my order status page it gives me the option to add it.
New Member
Posts: 9
Registered: ‎10-09-2017

Re: Unable to add Geek Squad insurance for new phone purchase?

Correct, I have the option to add it. But once I actully click the "Add to Cart" button it does not work. I've tried 3 different computer, mobile app, and tablet broswer. I finally gave up and just preordered the phone (S9+) - hopefully when the phone releases I wont have any issues adding the protection at the store.

New Member
Posts: 9
Registered: ‎10-09-2017

Re: Unable to add Geek Squad insurance for new phone purchase?

FYI. I was able to add the insurance after the fact under order details

Posts: 1,444
Topics: 19
Kudos: 157
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: S9 | S9+ FAQ

Hello,

 

Anonymouse – You can absolutely use that $350 gift card towards the purchase of your new phone. While pre-orders created online can take advantage of the trade-in promo, the credit received cannot be used towards the purchase of the phone. Only In-store pre-orders have the ability to use that credit towards the new phone.

 

MaddmessX – It appears there may be some hiccups with the insurance being added to your cart while checking out. However, It can be added 14 days after you receive your phone. I would recommend proceeding without it to make sure you can secure you pre-order. This is currently on our support teams radar for further review and I apologize about any trouble this has caused.

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Posts: 1,444
Topics: 19
Kudos: 157
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: S9 | S9+ FAQ

Good morning everyone,

 

I hope you all had a great weekend! It seems the activity on the FAQ has been relatively low (hopefully meaning everything is going well). I just wanted to share some new details I received and just check in.

 

The trade-in offer CAN be done for pre-orders created online with the only caveat being the credit received CANNOT be applied towards the purchase price of the phone whereas the in-store pre-orders can. Please let me know if anyone has any questions on this and i'd be happy to clarify where I can!

 

I also wanted to thank everyone chiming in and helping each other out. We have a great community here and I appreciate the positive engagement!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎03-06-2018

Re: S9 | S9+ FAQ

Hello,

 

I pre-ordered my S9+ (Verizon service) in-store on 3/2.  The FAQ says TBA regarding when the pre-order devices will actually be shipped and available in the store for pickup.  Is there a chance my order will be in stock before 3/16?

 

Thanks Javier!

Posts: 1,444
Topics: 19
Kudos: 157
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: S9 | S9+ FAQ

Greetings damon_h,

Generally early releases are at the discretion of the manufacturer and we want to make sure we abide by their rules and release dates. However, if we receive approval to do so, rest assured that I will make sure to update everyone on this thread!

Respectfully,
Javier|Social Media Specialist | Best Buy® Corporate
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Dis
New Member
Posts: 1
Registered: ‎03-07-2018

Re: S9 | S9+ FAQ

Hi,

 

I know that the $100 promo doesn't apply with the unlocked S9+, but what about the trade-in?  It looks like the trade in promo is the same as the one on Samsung.com and the T&C's here don't say anything against it, but I just want to make sure.

 

Thanks!

Posts: 1,444
Topics: 19
Kudos: 157
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: S9 | S9+ FAQ

Greetings Dis,

I have recently confirmed with my support team that customers who purchase an unlocked S9 or S9+ can absolutely take advantage of the trade-in offer being advertised!

Please keep in mind that the phone being traded must be free of any cracks on the screen and able to power on. If you have any additional questions please let me know!

Respectfully,
Javier|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 41
Registered: ‎10-05-2014

Re: S9 | S9+ FAQ

I placed two orders for the Galaxy S9+ Verizon on March 2nd the first was a Midnight Black at 12:05am ET and the second for a Lilac Purple at 7:46am ET and a charge was placed on my account at that time.  Those charges are still pending but this morning a new charge for the first order was taken from my bank at 12:06am ET.  Exactly 6 days and 1 minute since the original went through.  Is being charged again happening because the order is processing?  I know Sprint has shipped to a few as of this morning.  But as of right now the funds are out of my account twice.