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New Member
Posts: 5
Registered: ‎03-01-2018

Re: S9 | S9+ FAQ Tons of wrong info please read!!!

Now if I can figure out why I couldnt add the best buy protection to it. does anybody know if I can do that when i pick up the phone?

New Member
Posts: 5
Registered: ‎03-01-2018

Re: S9 | S9+ FAQ Tons of wrong info please read!!!

hmm iwas able to go into the order and edit it to add it but couldnt add at time of purchase. weird.

Regular Member
Posts: 41
Registered: ‎10-05-2014

Re: S9 | S9+ FAQ Tons of wrong info please read!!!

Anyone having issues with S9+ Verizon Lilac Purple upgrade says i have to pay full retail but if i change to black it works.  Verizon telesales couldnt do purple either and verizon website is trying full retail on all.

New Member
Posts: 6
Registered: ‎03-01-2018

Re: S9 | S9+ FAQ

Isn't it possible that when it says "trade-in offer in store only," it just means, you can only trade in the phone in the store and not mail it in after you get your phone in the mail?

Posts: 1,444
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Solutions: 82
Registered: ‎01-09-2017

Re: S9 | S9+ FAQ

Good morning everyone,

 

Ksefteri – Only pre-orders with a qualifying activation are eligible for the $100 savings.

 

drumn_bass – Currently I have yet to hear anything about when we are expecting to begin shipping S9/S9+ accessories.

 

ThomasJ.Romano – I’ll let my support team know that you were unable to add a protection plan to your purchase during the checkout process so it can get looked into!

 

Jesmann – Are you still experiencing issues creating an order for the VZW S9+ in purple?

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 41
Registered: ‎10-05-2014

Re: S9 | S9+ FAQ

Javier no... Was not able to place between 12:00am and 1:30amET gave up then placed just fine at 7:45am ET seemed like there was a glitch in the matrix 

Posts: 1,444
Topics: 19
Kudos: 157
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: S9 | S9+ FAQ

jesmann,

Glad to hear that you were able to place your order, and this was just a glitch in the matrix! I thought I experienced some deja vu there; keep your eyes peeled for black cats..

Respectfully,
Javier|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎02-27-2018

Re: S9 | S9+ FAQ

I just got home from the store and I am completely disappointed in this whole thing. The extra $100 off in store was NOT AVAILABLE on an unlocked S9 or S9+!

 

To be eligible for the $100 in store today you are required to choose a carrier, a plan, AND pay the "carrier price" which in the case of ATT is 915 as compared to 849!  so that is +$65 premium OVER MSRP. Not to mention activation fees. 

 

thanks for wasting my time and making me go out in the middle of a winter storm to find this out instead of through this forum.  What is the point of having a customer service online forum if you cant even give me a straight and correct answer?

 

You had one chance to make me a customer and you blew it.

 

 

Posts: 1,444
Topics: 19
Kudos: 157
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: S9 | S9+ FAQ

ewilson248,

We do our best to make sure we communicate promotions in the most clear way possible to avoid any confusion. On the S9 landing page the promotion states:

Friday Only: Save $100
on the Samsung Galaxy S9 or S9+ with pre-order and qualified activation.

The terms and conditions located at the bottom of the page also include:

Savings offer does not apply to unlocked phones or Sprint Flex Lease.

Respectfully,
Javier|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 24
Registered: ‎07-16-2014

Re: S9 | S9+ FAQ

@ewilson248

 

I can understand the frustration, but to be fair, BestBuy.com makes it very clear that the $100 credit doesn't apply to the unlocked model. It's right on the top of the page. So to say they wasted your time and made you go out in the middle of a winter storm feels like a missplaced blame IMO. And it was made clear in this thread too.