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Regular Member
Posts: 28
Registered: ‎03-10-2018

Re: S9 | S9+ FAQ

I am very disappointed as well. I was expecting the phone early too but i havent received anything from best buy. &if i cant trade in my s7 im going to be very upset
Posts: 1,444
Topics: 19
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Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: S9 | S9+ FAQ

Hello everyone,

 

Rimz808 – Upon picking up your new phone and going through the checkout process, you should be able to utilize that gift card.

 

Mrssuccessful2 – By pre-ordering online, you’re still able to take advantage of the trade-in promotion when picking up your phone. However, keep in mind that the gift card provided will not be able to be used towards the purchase of your S9+. Only customers who pre-ordered in store are able to apply that gift card towards the purchase price. Please let me know if you have any additional questions on this!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 28
Registered: ‎03-10-2018

Re: S9 | S9+ FAQ

Where was it stated that the gift card can onlg be used towards the phone if the phone was pre-ordered in the ?
Member
Posts: 24
Registered: ‎07-16-2014

Re: S9 | S9+ FAQ

Dissapointed? Best Buy said they will have the orders on the 16th, no where did they ever suggested that it might be sooner. What other retailers do is completely up to them, but unless Best Buy doesn't deliver on the promissed date, there is really no reason to be upset with them. Why would anyone "expect" them to be shipped sooner? If they do, that's great, if not, well that's the date you knew you were going to get it by when you placed your order.

Regular Member
Posts: 32
Registered: ‎04-19-2017

Re: S9 | S9+ FAQ

Drumn_bass I completely agree. I think this "disappointment" is very odd. Be disappointed if you don't have it Friday. That's what has been promised.
Regular Member
Posts: 28
Registered: ‎03-10-2018

Re: S9 | S9+ FAQ

@Jimwarrick & @drumn_bass

I chose the words disappointed &upset because there has been no update email or anything on my order. I did not use the words disappointed or upset because im not getting ot early. Just like everyone else who pre-ordered from wherever i can expect to get the phone earlier. Doesnt mean ita gonna happen. Thanks
Regular Member
Posts: 32
Registered: ‎04-19-2017

Re: S9 | S9+ FAQ

Totally agree.
Regular Member
Posts: 32
Registered: ‎04-19-2017

Re: S9 | S9+ FAQ

My guess is (if they hold to the 16th) we'll get an update by Wednesday, which will be our shipment notification. Fingers crossed of course it happens sooner.
Regular Member
Posts: 28
Registered: ‎03-10-2018

Re: S9 | S9+ FAQ

Can anyone tell me where was it stated that the gift card i receive from BB can only be used towards the phone if i pre-ordered the phone in the store &not online?
Regular Member
Posts: 32
Registered: ‎04-19-2017

Re: S9 | S9+ FAQ

Didn't take that offer (as I couldn't) so not sure. Only took the $100 off.