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S9 | S9+ FAQ

[ Edited ]

S9

 

Samsung Galaxy S9 | S9+ Landing Page

 

Which colors of the Galaxy S9 | S9+ will Best Buy carry?

 

The Galaxy S9 | S9+ will be available in Lilac Purple, Midnight Black, and Coral Blue.

 

On what carriers will the Galaxy S9 | S9+ be available?

 

Best Buy offers customers choice in plans, whether it’s a lease, or monthly installment billing options from AT&T, Sprint, Verizon Wireless, or purchasing unlocked.

 

When will I be able to purchase the Galaxy S9 | S9+ from Best Buy?

 

The phones will be available for pre-order starting on March 2.

 

Will all stores carry the new Galaxy S9 | S9+?

 

Yes.

 

Are all stores receiving product for launch day?

 

Specific product model availability and quantities may vary by store.

 

Will the Galaxy S9 | S9+ be available on BestBuy.com?

 

Yes – but please keep in mind that availability of specific models can vary greatly on BestBuy.com.

 

What will the prices be for the Galaxy S9 | S9+?

 

Pricing for Galaxy S9 at launch:

 

Verizon

 

$28.83/month for the Galaxy S9 64GB with activation on 24-month Verizon Device Payment plan

 

$792.00 for the Galaxy S9 64GB without activation (purchased outright)

 

Sprint

 

$28.83/mo. for the Galaxy S9 64GB with 24-month installments.

 

$33.00/mo. for the Galaxy S9 64GB with Sprint Flex 18-month lease.

 

$829.99 for the Galaxy S9 64GB without activation (purchased outright).

 

AT&T

 

$22.99/mo. for the Galaxy S9 64GB with 30-month AT&T Next plan.

 

$28.74/mo. for the Galaxy S9 64GB with 24 months AT&T Next Every Year.

 

$789.99 for the Galaxy S9 64GB without activation (purchased outright).

 

Unlocked

 

$719.99 for the Galaxy S9 64GB as an unlocked device.

 

 

Pricing for Galaxy S9+ at launch:

 

Verizon

 

$33.83/month for the Galaxy S9+ 64GB with activation on 24-month Verizon Device Payment plan

 

$912.00 for the Galaxy S9+ 64GB without activation (purchased outright)

 

Sprint

 

$33.83/mo. for the Galaxy S9+ 64GB with 24-month installments.

 

$38.00/mo. for the Galaxy S9+ 64GB with Sprint Flex 18-month lease.

 

$949.99 for the Galaxy S9+ 64GB without activation (purchased outright).

 

AT&T

 

$27.16/mo. for the Galaxy S9+ 64GB with 30-month AT&T Next plan.

 

$33.95/mo. for the Galaxy S9+ 64GB with 24 months AT&T Next Every Year.

 

$914.99 for the Galaxy S9+ 64GB without activation (purchased outright).

 

Unlocked

 

$839.99 for the Galaxy S9+ 64GB as an unlocked device

 

 

What time are Best Buy opening for Galaxy S9 | S9+ launch?

 

Most stores will open at their usual time. You should have the option to schedule an appointment to pick up your phone once you receive notification that it is available. 

 

Can I pre-order the Galaxy S9 | S9+?

 

Pre-orders will be available for activated only Galaxy S9 | S9+ devices in store and online starting on March 2.

 

When can customers expect to receive a pre-ordered Galaxy S9 | S9+?

 

TBA

 

Are there any other promotions that go along with the launch of the Galaxy S9 | S9+?

 

Friday Only: Save $100

on the Samsung Galaxy S9 or S9+ with pre-order and qualified activation. Plus, save up to $350 with qualifying trade-in.

 

Trade-in offer in store only. Terms and conditions apply.*

 

Verizon

 

Save up to $350 with Eligible Trade-In and qualified activation of Galaxy S9 or S9+ - A link to the eligible phones can be found by visiting the S9 | S9+landing page

 

Free $150 Prepaid Mastercard Gift Card when you switch from T-Mobile to Verizon and port in your existing cell phone number to a number phone. - This is not exclusive to the S9/S9+ and is available to a variety of Verizon phones. Additional details can be found here.

 

Sprint

 

Free $150 Prepaid Visa Gift Card on Galaxy S9 or S9+ when you switch from T-Mobile to Sprint and port in your existing cell phone number to a new line for sprint Flex Lease. – Terms and conditions to this promo will be located at the bottom of the S9 | S9+landing page.

 

When will Best Buy stores receive additional inventory?

 

Specific product model availability and quantities will vary by store. Stores will continue to receive shipments of inventory on an ongoing basis. Customers can check with their local stores and BestBuy.com for updates on product availability.

 

Can I have the Galaxy S9 | S9+ I order on BestBuy.com shipped to my home?

 

Yes, provided it is available on BestBuy.com

 

 

I never received a notification that my Galaxy S9 | S9+ is ready to be picked up, even though I pre-ordered it?

 

If you haven't received notification that your Galaxy S9 | S9+ is ready to be picked up it means the store didn't receive enough of the model you pre-ordered to fulfill you pre-order at this time, or they haven't physically reserved your pre-order yet with the inventory they did receive.

 

 

This FAQ thread is intended for questions regarding the Galaxy S9 | S9+.  If you have concerns, please create a seperate thread in the appropriate section of our forums.

 

For additional information as it becomes available, stay tuned to here.

Javier|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎02-26-2018

Galaxy S9 Pre-order

 

I have a question about the Samsung Galaxy S9 pre-order. I am going to be pre-ordering the S9 for Verizon thorugh Best Buy but unfortunately will be away from my local Best Buy on 3/2/2018. I was wondering if I can pre-order the phone online and still qualify for the $100 savings and then pick the phone up at my local best buy to do the set up and trade in of my old phone? 

 

I was told that I can only pre-order the phone in store but your S9 FAQs on the forums say I can pre-order online starting 3/2/2018.

 

My second question is if I trade in my Galaxy S6, will that be applied to the cost of the S9 or will I receive a seperate gift card? 

 

Thanks in advanced. 

New Member
Posts: 3
Registered: ‎02-26-2018

Re: S9 | S9 + FAQ

Would it be possible to clarify some of the fine print on this offer?

 

As many folks likely are still in contract (ex. 1 year left on an S8) what is the process for trade-in in this scenario?

 

The fine print notes that the trade-in value is paid via Best Buy Gift Card; can this be immediately used towards the phone purchase? If so, how does this work if the phone payments will be part of a contract?

 

Thank you!

New Member
Posts: 9
Registered: ‎02-27-2018

Re: S9 | S9 + FAQ

I need an explict confirmation on the wording here.

 

the pre order is 3/2. this I understand.

 

The friday only (3/2) additional $100 off for a "trade in" means exactly what?

since we are only preordering on 3/2 when do I turn in my phone?

 

here is the key question: "IN STORE ONLY" means for the additional pre-order discount on 3/2?

In other words I must do the preorder in the store on friday 3/2?

OR does this means I can pre order online on 3/2 then pickup my phone "IN STORE ONLY"   AND still get the extra $100 off.

 

short version: IF we are preordering only WHY do I need to be in store on friday 3/2 to get the extra $100 off?
 

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Re: Galaxy S9 Pre-order

Hello geekofband007,

 

While the option to create your pre-order is certainly available online and in-store, the $100 savings are only valid for pre-orders created in store.

 

In regards to the trade-in savings, you will receive a separate Best Buy gift card. It cannot be used to be used towards the purchase of the phone but can be used in any other manner you wish.

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Re: S9 | S9 + FAQ

Hello wargy2,

 

In order to partake in the trade-in portion of this promotion, you must have complete ownership of your device as you would be trading it in to Best Buy in exchange for a gift card. Any outstanding debt on the phone would be the responsibility of the account holder.

 

Unfortunately the gift card cannot be used towards the purchase of you’re the S9 or S9+.

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Re: S9 | S9 + FAQ

Thanks for clarifying about Trade-Ins. I don't need a $300 gift card to spend of other stuff, I was hoping the price for the phone will be reduced by the trade in amount. Let me ask you this... If I'm willing to trade In my phone at the time of preorder, meaning on Friday, March 2nd I can actually turn it in and use another, older phone I have until the new one comes in... And if I'm willing to pay up front and not finance the device, can I use a trade in gift card on Friday and pay the rest out of pocked to preorder and take advantage of that extra $100 off?

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Re: S9 | S9+ FAQ

Good morning everyone,

 

I'm happy to inform you all that i've received an update from my support team confirming that the gift card provided for trading in a qualifying phone CAN be used (with the exception of Sprint Lease) towards the purchase of the phone! This offer is currently only valid for in store pre-orders/activations. 

 

As always, should you have any questions, plesae feel free to post them here! 

 

Respectfully, 

Javier|Social Media Specialist | Best Buy® Corporate
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Re: S9 | S9+ FAQ

Javier,

Can you verify how this will work? If we do the pre-order on 3/2, I trade my phone in when I pick it up on whatever day (March 16), correct? At that time I get the $300 GC which I can then use immediately to pay down the balance of the phone? Please explain how this works...
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Re: S9 | S9+ FAQ

mjkpreno,

That is correct. Upon trading in your phone, the gift card can be used to pay down the balance of your new device which will reduce your overall monthly payments.

Respectfully,
Javier|Social Media Specialist | Best Buy® Corporate
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