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Posts: 1
Registered: ‎07-31-2017

Problems with the battery of my Sony Xperia X

Good Morning,
In January of this year I bought a Sony Xperia X through best buy, a month ago the battery is discharged very fast, it even seems to be swollen because the cover of the cell phone is a little open, I have not tried to force the close because It is frightening to miss something.
I want to know where they can solve this problem and how long it would take to solve it, I understand that it is only the battery.
Posts: 966
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Registered: ‎01-09-2017

Re: Problems with the battery of my Sony Xperia X

Greetings Gloriaol64,

 

I’m sorry to hear that your Xperia X may not be working as it should. Especially after it was purchased not long ago. Many products purchased new in box carry a one year manufacturer’s warranty. I would recommend contacting Sony directly to inquire about the warranty and if that problems you’re experiencing can be covered. They can be reached by calling 1-800-222-7669.

 

I’m sorry for any trouble this has caused and if there’s anything else I can assist with please don’t hesitate to respond!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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