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Posts: 1
Registered: ‎07-29-2017

Modal Replacement - How to contact customer service??



I purchased a purple, light up USB to lightening charging cable a few months back.  Yesterday when I removed the charger from my phone, I noticed the plastic piece near where the metal goes into the phone is cracked and broken.  I have only had the charge for a few months and use it occasionally - it is not my main charger and I do not take it for travel, so it remains in the same place.  I realize it is not meant to last forever, but a few months seems too soon for the cable to break, especially when it is not being used daily.


How can I contact Modal directly regarding a replacement?



~ Liz

Posts: 1,444
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Registered: ‎01-09-2017

Re: Modal Replacement - How to contact customer service??

Greetings Liz,


Welcome to our forums! I truly know how frustrating it is to go through so many charging cables either from losing them or the product failing. You can reach Modal by calling 1-800-499-3402 from 8am–9pm central time. If there’s anything else we can assist with please don’t hesitate to respond!



Javier|Social Media Specialist | Best Buy® Corporate
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