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Registered: ‎08-18-2017

I recently bought a galaxy s6 from att & im using it on cricket

How can I updated since I've read online , Att wont update it because its not being used on their network. My phone is currently on Android 5.0.2
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Registered: ‎01-09-2017

Re: I recently bought a galaxy s6 from att & im using it on cricket

Greetings Joshelynleal,

 

Welcome to our forums! Unfortunately we’re unable to assist you update the software on your phone in our stores. However Samsung does have a dedicated page on their website for the S6. I would recommend visiting that page for instructions on updating your phone or contacting Samsung directly for detailed instructions.

 

I hope this helps!

                                                                                                                                               

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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