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Member
Posts: 11
Registered: ‎09-07-2016

Re: Factory unlocked iPhone X?

For better clarification regarding iPhone X not being factory unlocked... 

 

All Apple iPhone sold by Best Buy are NOT Sim-Free/Unlocked model. What Best Buy sell is universal model. Those universal model will only work with U.S. Carrier such as AT&T, Verizon, Sprint, and yes T-Mobile. Best Buy do NOT sell carrier branded iPhone X or unlocked iPhone X.

 

Reason why iPhone they sell are universal is because they are designed to work for one time activation to keep their inventory from overflowing. Once you activate with AT&T, it locks to AT&T. Same goes with Verizon, Sprint, and T-Mobile.

 

So if you buy iPhone X outright from Best Buy, yes you will be able to activate it with T-Mobile as it is supported U.S. carrier. Keep in mind, if you activate it with T-Mobile, it's going to be locked with T-Mobile. However, Best Buy is currently not selling iPhone X outright and requires activation only. 

---Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers.---
New Member
Posts: 3
Registered: ‎11-06-2017

Re: Factory unlocked iPhone X?

@jln9899

 

what you just described was not my experience.

 

I purchased an iPhone X from Best Buy.   I activated with a Verizon SIM.  I then moved my ATT SIM into it and it immediately worked with my ATT account. 

Member
Posts: 11
Registered: ‎09-07-2016

Re: Factory unlocked iPhone X?

Keep in mind, universal iPhone are designed to focus on one carrier. It may work when switching to another carrier but we never guarantee that because again, universal phone are designed to activate once to keep inventory from overflowing. 

---Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers.---
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New Member
Posts: 3
Registered: ‎11-06-2017

Re: Factory unlocked iPhone X?

Agree there are no guarantees. Example-I unlocked my iPhone 6 + using the AT&T official process. I then went to Dubai three months later. My iPhone 6 still would not take the Sim from the Dubai airport cell store. I ended up having to buy a cheap phone to use there.