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New Member
Posts: 9
Registered: ‎09-08-2016
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Cell phone exchange

I bought a note 7 but exchange for a 6s plus once the note 7 was recall. My question is does my 15 days reset and start again from the day I got the 6s plus. I have sprint easy pay and my upgrade had to be reset when I switch. So do I still have 15 days? I got the iPhone 3 days ago
Posts: 8,074
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Registered: ‎01-03-2013

Re: Cell phone exchange

Hi there Jgomez0614, 

 

Under our Return & Exchange Promise, you would typically have 14 days to return or exchange cell phones. You should have your 14 days from the date of purchase of the iPhone 6s Plus, the date of purchase being day one. 

I hope this helps clarify the return and exchange policy for devices purchased under the Galaxy Note7 Exchange Program for you! 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎09-08-2016

Re: Cell phone exchange

So I should be able to pre order the iPhone 7 correct?
Posts: 8,074
Topics: 93
Kudos: 261
Blog Posts: 19
Solutions: 309
Registered: ‎01-03-2013

Re: Cell phone exchange

Hi Jgomez0614, 


You should feel welcome to pre-order the iPhone 7 if that is what you wish. However, you may want to take into consideration that we fulfill pre-orders in the order they are received. Should inventory not be available to fulfill your pre-order before your return and exchange period ends, we would not be able to extend it to accommodate your iPhone 7 pre-order. 

 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎09-08-2016

Re: Cell phone exchange

Okay thank you for help! One last question can I pre-order it online and pick it up at the store? Even if I'm on the easy pay for sprint?
Posts: 8,074
Topics: 93
Kudos: 261
Blog Posts: 19
Solutions: 309
Registered: ‎01-03-2013

Re: Cell phone exchange

Hi Jgomez0614, 


If you return your Note7 and purchase another one, you would likely have to pre-order the iPhone 7 in store as our online systems would not see that you have an upgrade available. With that said, I would encourage you to visit your local store tomorrow to discuss your options. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 9
Registered: ‎09-08-2016

Re: Cell phone exchange

Thank you